Go behind the scenes of one of the fastest-growing foodservice brands with Joe Gordon, Chief Supply Chain and Technology Officer at Krispy Krunchy Chicken. With experience at household names like Wendy’s, Portillo’s, and Smashburger, Joe brings a sharp lens to innovation, growth, and resilience in supply chain leadership.

In this episode, Joe shares how Krispy Krunchy Chicken is combining smart supply chain strategies with data-driven decision-making. From leveraging AI and managing vendor relationships to crisis planning and product consistency, his insights offer a blueprint for scaling with quality and agility.

Takeaways:

• How building supply chain flexibility with multiple vendors allows brands to scale fast and stay resilient.
• Why investing in AI and analytics gives operators real-time insights and smarter decision-making power.
• What focusing on value-added work and critical thinking can do to improve team impact and outcomes.
• How crisis planning and nearshore contingencies helped mitigate global shipping delays.
• Why maintaining product consistency across locations is key to brand trust and customer loyalty.

Quote of the Show:

• “I use the definition for value added as, does the customer see a value in what I'm doing? And if they don't, we shouldn't be doing those things.” -Joe Gordon

Connect with Joe:

• LinkedIn: https://www.linkedin.com/in/joegordonco/
• Company website: https://www.krispykrunchy.com/

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