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The Communication Solution

The Communication Solution

By: The IFIOC-Casey Jackson
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 Changing the way we see communication. Teaching evidence based communication skills.Copyright © 2016 IFIOC All Rights Reserved Personal Development Personal Success
Episodes
  • Resolving Challenges in Behavioral Health

    Resolving Challenges in Behavioral Health
    Jun 5 2024
    About this Episode Welcome to today’s episode of The Communication Solution podcast with Casey Jackson, John Gilbert and Danielle Cantin. We love talking about Motivational Interviewing, and about improving outcomes for individuals, organizations, and the communities that they serve. In this episode, we embark on a thought-provoking discussion on the scalability of mental health services and the application of motivational interviewing (MI) within systemic frameworks. Addressing the complexities of navigating the mental health system, the conversation delves into the limitations and potentials of MI, the impact of organizational culture and leadership, and the critical role of empathy and consistency in effecting meaningful change. Through an exploration of the challenges faced by both providers and recipients of mental health services, the podcast offers insights into the intricacies of enhancing care delivery on a macro scale. In this podcast, we discuss: Complexities of the Mental Health System: The episode opens with a candid examination of the prevailing frustrations and criticisms surrounding the mental health system, setting the stage for a deeper exploration of its systemic issues. The Scalability of Motivational Interviewing: John Gilbert introduces the topic of scaling MI practices within the mental health sector, questioning how these techniques can be effectively expanded to meet broader systemic needs while addressing individual autonomy and well-being. Compliance vs. Behavior Change: Casey Jackson articulates the difference between compliance-based models and behavior change models, underscoring the limitations of traditional approaches in facilitating long-term mental health improvements. Challenges of Scaling MI: The conversation navigates the practical and philosophical hurdles in broadening the application of MI, including the need for political will, financial investment, and a cultural shift towards preventive care. Impact of Organizational Culture and Leadership: The discussion emphasizes the crucial influence of leadership and organizational culture in the successful implementation and scaling of MI practices, highlighting the necessity for consistent vision and communication. Empathy in Systemic Change: The hosts reflect on the importance of empathy at all levels of the mental health system—from individual care to executive decision-making—pointing out how a genuine understanding of diverse perspectives can drive more effective and compassionate solutions. The Role of Measurement and Feedback: The episode touches on the significance of measuring MI fidelity and providing feedback as key strategies in ensuring the quality and effectiveness of scaled interventions. Success Stories and Challenges: Casey shares examples of successful MI implementation in various settings, including the challenges faced and the remarkable outcomes achieved through dedicated efforts and strategic planning. Vision for Future Scalability: The dialogue explores the potential for a future where mental health services are more efficiently scaled, advocating for a concerted effort among stakeholders to adopt evidence-based, person-centered approaches like MI You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! This has been part one of a two-part podcast. We hope you’ll join us for the second portion. You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! Thank you for listening to the communication solution. This podcast is all about you. If you have questions, thoughts, topic suggestions, or ideas, please send them our way at casey@ifioc.com. For more resources, feel free to check out ifioc.com. Transcribe    Hello and welcome to the communication solution podcast with Casey Jackson and John Gilbert. I'm your host, Danielle Cantin.
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    36 mins
  • Jury Duty Insights: Empathy and Civic Duty in the Courtroom

    Jury Duty Insights: Empathy and Civic Duty in the Courtroom
    May 16 2024
    About this Episode Welcome to today’s episode of The Communication Solution podcast with Casey Jackson, John Gilbert and Danielle Cantin. We love talking about Motivational Interviewing, and about improving outcomes for individuals, organizations, and the communities that they serve. This episode explores how empathy and effective communication are pivotal during jury selection and throughout the trial process. Casey offers profound insights into the judicial system's complexities, emphasizing the critical role of civic duty and the challenges it faces in modern society. The podcast also discusses the concept of ambivalence, particularly in the context of legal decision-making and jury deliberation, highlighting the impact of individual values and biases. Through Danielle's firsthand account, listeners gain a deeper understanding of the deliberation dynamics and the diverse approaches jurors bring to the table. The episode underscores the importance of appreciating civic responsibilities like jury duty, and recognizing its significant impact on individuals, organizations, and communities. In this podcast, we discuss: Jury Duty Experience: Danielle Cantin shares her recent jury duty experience, emphasizing the significant role of communication and empathy in the judicial process. Empathy in Jury Selection: Danielle discusses how empathy and communication techniques were crucial during the in-depth jury selection process she underwent. Navigating Societal Norms: The conversation touches on societal perceptions of jury duty and the struggle between societal norms and personal values. Judicial System Insights: Casey Jackson provides insights into the complexities of the judicial system, highlighting its challenges and the importance of civic duty. Ambivalence in Decision-Making: The podcast explores the concept of ambivalence, especially in the context of jury deliberation and legal decision-making. Impact of Individual Values: The discussion emphasizes how individual values play a critical role in jurors' ability to be fair and unbiased. Motivational Interviewing and Jury Duty: While not directly applicable, the principles of motivational interviewing are discussed in relation to understanding and navigating personal biases and ambivalence. Deliberation Dynamics: Danielle shares her experiences during jury deliberation, illustrating the diverse approaches and thought processes among jurors. Appreciation for Civic Responsibility: The podcast concludes with a reflection on the honor and responsibility of serving as a juror and the profound impact of such civic duties on individuals and the community. You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! This has been part one of a two-part podcast. We hope you’ll join us for the second portion. You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! Thank you for listening to the communication solution. This podcast is all about you. If you have questions, thoughts, topic suggestions, or ideas, please send them our way at casey@ifioc.com. For more resources, feel free to check out ifioc.com. Transcribe  Hello and welcome to the communication solution podcast with Casey Jackson and John Gilbert. I'm your host, Danielle Cantin. Here at the Institute for Individual and Organizational Change, otherwise known as IFIOC, we love to talk about communication, we love to talk about solutions, and we love to talk about providing measurable results for individuals, organizations, and the communities they serve. Welcome. To the communication solution that will change your world. Hello everyone. It's Danielle Cantin here, your facilitator with the communication solution podcast. And I am here joined by Casey Jackson, your host. Hey Casey. Hey. How are you? I'm doing good. Awesome. We are going to go down a little path.
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    24 mins
  • Navigating Compliance and Empowerment in Professional Settings

    Navigating Compliance and Empowerment in Professional Settings
    May 6 2024
    About this Episode Welcome to today’s episode of The Communication Solution podcast with Casey Jackson, John Gilbert and Danielle Cantin. We love talking about Motivational Interviewing, and about improving outcomes for individuals, organizations, and the communities that they serve. In this engaging episode delves into the intricate balance between compliance and empowerment in professional settings that are traditionally compliance-oriented, such as law enforcement, probation, and child welfare. The discussion highlights the limitations of compliance models in achieving long-term behavior change and introduces motivational interviewing (MI) as a powerful method for empowering individuals to navigate systemic constraints while making positive life changes. Through examples from child welfare and law enforcement, the hosts illustrate how MI can lead to better outcomes for both professionals and the individuals they serve. The podcast underscores the importance of understanding individual motivations and the impact of organizational culture on compliance-based approaches, inviting listeners to engage further with the topic. In this podcast, we discuss: Introduction to Motivational Interviewing (MI) in Compliance-Oriented Professions: The podcast begins with an exploration of how MI is applied in fields where compliance is a key component, such as law enforcement, probation, and child welfare. Compliance vs. Behavior Change: A distinction is made between compliance-based methods, which are often short-term and don't lead to sustained behavior change, and behavior change-based methods that MI embodies. The Limitations of Compliance Models: It's discussed how compliance models, while useful for immediate outcomes, do not foster long-term change, using the example of individuals returning to old habits after probation. Empowering Communication: The focus shifts to how professionals can use MI to empower individuals to navigate legal and policy constraints while still making positive changes. Applying MI in Child Welfare: The podcast delves into the application of MI in child welfare, emphasizing the dual goals of ensuring children's safety and promoting family and community thriving. The Role of MI in Law Enforcement: There's a discussion on the impact of MI training for law enforcement officers, noting a decrease in the use of force and better outcomes. Navigating Systemic Challenges: The conversation acknowledges the systemic barriers that professionals and their clients face and how MI can be a tool for navigating these challenges. The Importance of Understanding Individual Motivations: Emphasizing the need to explore and understand what matters to individuals in order to support their autonomy and encourage positive decision-making. The Impact of Organizational Culture on Compliance: The podcast touches on how organizational culture and supervisory practices can influence professionals' reliance on compliance versus empowerment approaches. You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! This has been part one of a two-part podcast. We hope you’ll join us for the second portion. You don’t want to miss this one! Make sure to rate us or share this podcast. It would mean so much to us! Thank you for listening to the communication solution. This podcast is all about you. If you have questions, thoughts, topic suggestions, or ideas, please send them our way at casey@ifioc.com. For more resources, feel free to check out ifioc.com. Transcribe  Hello and welcome to the communication solution podcast with Casey Jackson and John Gilbert. I'm your host, Danielle Cantin. Here at the Institute for Individual and Organizational Change, otherwise known as IFIOC, we love to talk about communication, we love to talk about solutions, and we love to talk about providing measurable results for individuals, organizations,
    Show More Show Less
    24 mins

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