Community-Led Growth: How To Turn Customers Into Your Growth Engine

We break down the playbook for community-led growth — how to move beyond engagement theater and build a system where customers become your distribution.

Featuring Laís de Oliveira (author of Hacking Communities), this episode gives you practical frameworks like the Five Ps, the “lighthouse → port → city” journey, and closeness circles that turn casual users into passionate advocates and ambassadors.

We show you how to:

+ Make community a core growth engine (not a side-channel)

+ Design onboarding and programming that build habit

+ Use contribution, access, and recognition to scale advocacy

If you’re a B2B marketer on a small team, this episode shows how to create a community-led growth system that compounds your distribution and builds lasting trust with buyers.

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🔗 Links + CTAs

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💼 Need help running your own LinkedIn Thought Leadership Ads? https://theb2bplaybook.com/linkedin-ads-agency

🧠 Learn how to drive revenue across your organisation with CRO School: https://theb2bplaybook.com/cro-school

🎓 Join our Demand Generation Program: https://theb2bplaybook.com/demand-generation-course

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🧑‍🎓ACCESS our B2B COURSES: https://theb2bplaybook.com/courses

📺 YouTube: https://www.youtube.com/@theb2bplaybook

📩 Newsletter: https://theb2bplaybook.com/newsletter/

📚 Latest content: https://theb2bplaybook.com/

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00:00 Community-Led Growth: Your Unfair Distribution Advantage

01:00 Why Brands Are Now Conversations (You Can’t Control Them)

02:45 TL;DR Framework: From Clarity → Contribution → Advocacy

04:15 The Five Ps Of Community-Led Growth

06:00 Identity → Connectedness → Growth Formula

08:00 Make Community Core To Value Creation

10:00 Community-Led Growth x Business Model Canvas

12:15 Jobs-To-Be-Done For Community-Led Growth

14:30 B2B Examples: From CRM To Better Sellers

16:20 Lighthouse → Port → City: How Communities Grow

19:00 The First 21 Days: Onboarding That Sticks

21:15 Programming That Brings People Back

23:00 Turning Users Into Contributors

25:10 Advocates vs Ambassadors In Community-Led Growth

27:20 Closeness Circles: Reward With Access

30:00 The Taylor Swift Playbook (For B2B Communities)

32:10 Journey & Lifecycle: 1500:150:15 Ratios

35:00 Pitfalls To Avoid In Community-Led Growth

37:10 Make It A System: Track, Reward, Iterate

39:30 Q&A: Communities Beyond Customers

43:00 Q&A: Where To Start – Existing vs New Customers

46:00 Q&A: Virality & Chapters In Community-Led Growth

50:00 Q&A: When Is It Too Early To Start?

53:00 Wrap: Community As A Value Engine

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👥 Are you a B2B marketer in a small team??

💰 Need to bring in more revenue for your company (so sales and your boss love you??)

Get the:

🔹 strategy

🔹 templates

🔹 tools

So you have everything you need to drive more revenue for your brand.

See why other B2B marketers like you love The B2B Incubator

https://theb2bplaybook.com/demand-generation-course

S07 E197 - The B2B Playbook

#b2b #b2bmarketing #digitalmarketing #demandgeneration #communityledgrowth

Most B2B revenue engines stall out. In this episode, we break down why — and how to build one that actually scales.

Paul Perrett (CEO, Firmable) joins us with Adem Manderovic (Closed Circuit Selling, CRO School) to map ARR model, the 10-line economic engine, and why cataloguing and ecosystem activation beat brute-force outbound.

We unpack how to work backwards from revenue goals, align Sales, Marketing and CS around market validations, and build compounding demand with brand and partners.

Tune in and learn:

+ The 10-line economic model behind a scalable B2B revenue engine

+ How to replace MQLs with market validations and fix SDR incentives

+ Ecosystem activation plays that compound trust and pipeline

If you’re a B2B marketer in a small team, this is a must-watch. It’s practical, numbers-first, and shows how to turn brand, SDRs, inbound, and partners into one working B2B revenue engine.

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🔗 Links + CTAs

-----------------------------------------------------

💼 Need help running your own LinkedIn Thought Leadership Ads? https://theb2bplaybook.com/linkedin-ads-agency

🧠 Learn how to drive revenue across your organisation with CRO School: https://theb2bplaybook.com/cro-school

🎓 Join our Demand Generation Program: https://theb2bplaybook.com/demand-generation-course

-----------------------------------------------------

🧑‍🎓ACCESS our B2B COURSES: https://theb2bplaybook.com/courses

📺 YouTube: https://www.youtube.com/@theb2bplaybook

📩 Newsletter: https://theb2bplaybook.com/newsletter/

📚 Latest content: https://theb2bplaybook.com/

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00:00 Scaling from traction to a real revenue engine

01:00 Meet Paul Perrett (Firmable CEO) + Adem Manderovic

03:00 What Firmable does and the CEO’s many hats

05:20 Modelling $2M to $10M ARR with a 10-line engine

09:30 Three demand channels: SDR, inbound, partners

12:20 Cataloguing vs predictable revenue: the missing metric

18:50 Why incentives break SDRs (and how to fix them)

22:00 Ecosystem activation and compounding demand

26:40 Brand, trust, and the founder-led play

33:00 Selling brand and long-term plays to boards & CFOs

42:00 The bets Firmable is making to reach $10M ARR

49:40 Signals, SEA expansion, and the myths of Aussie SaaS

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👥 Are you a B2B marketer in a small team??

💰 Need to bring in more revenue for your company (so sales and your boss love you??)

Get the:

🔹 strategy

🔹 templates

🔹 tools

So you have everything you need to drive more revenue for your brand.

See why other B2B marketers like you love The B2B Incubator

https://theb2bplaybook.com/demand-generation-course

S07 E195 - The B2B Playbook

#b2b #b2bmarketing #digitalmarketing #demandgeneration #outboundsales

This is your last chance to join our Demand Gen Course – The B2B Incubator – before doors close on Friday, 29 August.

https://theb2bplaybook.com/demand-generation-course

Inside the program, you’ll get:

• On-demand materials you can work through in your own time
• 6x live Q&A sessions with George to get your questions answered and stay accountable
• A proven framework trusted by marketers in both SaaS and services

Alison at RIVET used it to build a demand engine that now sources 70% of pipeline from marketing.

Allister Hamilton used it to triple his pipeline in services.

If you’re a small marketing team and want to stop chasing bad leads and start building a system that drives real revenue — this is your shot.

👉 Register now before doors close Friday, 29 August: https://theb2bplaybook.com/demand-generation-course