In this episode of the Operations Science Podcast, host Ed Pound interviews Mark Gray, a thought leader in continuous improvement and lean thinking. Mark shares insights from his extensive experience across industries, the importance of learning from mistakes, and the role of leadership in fostering a culture of psychological safety. Learn about the integration of lean principles with statistical process control, the impact of motivational interviewing, and how AI could revolutionize improvement work. The conversation also delves into Mark's personal journey and early influences that shaped his career.

00:00 Introduction to the Operations Science Podcast

00:56 Meet Our Esteemed Guest: Mark Gray

02:29 Mark Gray's Journey to Thought Leadership

05:36 The Inspiration Behind 'The Mistakes That Make Us'

08:59 Balancing Process and Innovation Mistakes

15:09 Creating Psychological Safety in the Workplace

17:58 Mark Gray's Favorite Mistakes

28:01 The Power of Saying It Out Loud

29:50 Switching Topics: Northwestern and Factory Physics

32:43 Applying Operation Science in Healthcare

34:11 Challenges in Healthcare Operations

40:20 Integrating Lean and Other Methodologies

44:53 The Role of AI in Improvement Work

48:56 Personal Background and Influences

52:26 Conclusion and Final Thoughts