Telco’s Customer Experience Goes Digital
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Telco’s Customer Experience Goes Digital
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About this listen
Telecommunications: Providing a meaningful customer experience has long been a challenge in the telco industry, but technologies like chatbots that utilize AI and cloud-based services are changing those impressions. Guests Kevin Knowles and Paul Jacobs of Vodafone join Rick Lievano and Luca Cassani of Microsoft to talk about the new face of customer experience.
Click here for transcript of this episode.
Transform customer experiences: Use data-driven insights and AI to deliver personalized content and experiences to earn telecommunications customers for life.
Steve Franklin | LinkedIn [host]
Kevin Knowles, Vodafone | LinkedIn [guest]
Paul Jacobs, Vodafone | LinkedIn [guest]
Rick Lievano, Microsoft Corporation | LinkedIn [guest]
Luca Cassani, Microsoft Corporation | LinkedIn [guest]
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