In this episode of The Refine Network Podcast, we sit down with Joe DiFalco, Senior Partnerships Manager at Phorest, one of the leading salon software platforms, to talk about where the industry is headed and how technology is shaping the future of salons.

From the rise of goal-setting features to the power of data-driven decision making, Joe shares insights from over 7 years at Phorest — including what salons are doing differently to grow, which trends are shaping the industry, and why the right tech can be the difference between staying stuck and scaling up.

If you’ve ever wondered how software can go beyond booking to truly impact your salon’s success, this conversation is for you.

🔗 Links & Resources:
📊 Learn more about Skill Coaching: www.therefinenetwork.com/skillcoaching
🎓 Join The Artist Academy: www.therefinenetwork.com/artistacademy
📥 Get on the list for Scale 2025: www.therefinenetwork.com/scale
📸 Follow us on Instagram: @therefinenetwork

What do people actually regret at the end of their lives—and how can leaders like you avoid the same fate?

In this episode, David Naim returns to share three powerful reflections from his late father’s legacy that every leader should hear: the importance of reflection, relationships, and risk. If you're building a business, a team, or a life with purpose, this one will hit home.

Whether you're in your 20s wondering about your purpose, or leading an organization and feeling pulled in every direction—these are the reminders that matter most.

🔗 Resources & Links
📈 Learn more about Growth Coaching:
https://www.therefinenetwork.com/growth-coaching

🎓 Join The Artist Academy:
https://www.therefinenetwork.com/artistacademy

📥 Get on the waitlist for SCALE 2025:
https://www.therefinenetwork.com/scale

📸 Follow us on Instagram:
@therefinenetwork

We’re bringing you something special. This exclusive episode is part of our Scale Coaching Series, where we take you behind the scenes of the systems, structure, and strategy that fuel real salon growth.

In part one, you’ll hear what happens when 40% of your revenue disappears overnight, what you must know about your back bar, and how to lead your team with confidence—not chaos.

👉 Want parts 2 and 3? They’re available exclusively at therefinenetwork.com/scale—just scroll to the bottom of the page to listen.

🔗 Links & Resources:
📊 Learn more about Skill Coaching: therefinenetwork.com/skillcoaching
🎓 Join The Artist Academy: therefinenetwork.com/artistacademy
📥 Get on the list for Scale 2025: therefinenetwork.com/scale
📸 Follow us on Instagram: @therefinenetwork

From KPI boards and shout‑outs to meetings that keep everyone aligned, we share practical examples, mindset shifts, and stories from real salons. If you’ve ever felt stuck trying to solve the same problems over and over, this one’s for you.

🔗 Links & Resources:
Learn more about Skill Coaching: refinenetwork.com/skillcoaching
Join The Artist Academy: refinenetwork.com/artistacademy
Get on the list for Scale: refinenetwork.com/scale
Follow us on Instagram: @therefinenetwork

In this episode, we’re diving into what it really takes to build a connected, high-performing salon team—from group flow and psychological safety to leadership habits and onboarding systems that scale.

If you’ve ever struggled with new hires disrupting the vibe, educator burnout, or wondering how involved you should be as an owner — this one’s for you. We’re talking training, trust, and the strategies that keep your culture strong.

🔗 Links & Resources:
Learn more about The Artist Academy: https://www.therefinenetwork.com/artistacademy
Follow us on Instagram: @therefinenetwork

Not all numbers are created equal. In this episode, we break down the metrics that are holding salons back—and the ones that actually drive growth. From service sales per hour to average ticket, we're cutting through the noise and simplifying what matters most.

If you're still basing promotions on retail percentage or obsessing over rebooks at checkout, this one’s for you. Learn how to shift your focus, coach with clarity, and make data work for your team—not against them.

🔗 Links & Resources:
📊 Learn more about Skill Coaching: refinenetwork.com/skillcoaching
🎓 Join The Artist Academy: refinenetwork.com/artistacademy
📥 Get on the list for Scale 2025: refinenetwork.com/scale
📸 Follow us on Instagram: @therefinenetwork

In this episode, Gordon Miller returns to the podcast for a thought-provoking conversation on the future of the beauty industry. From tech innovations like AI agents and intuitive salon systems to the realities of leadership, mentorship, and financial transparency, Gordon shares powerful insights rooted in decades of experience.

We talk about:
• What tech really means for salon owners (and how to embrace it)
• The shift from manual management to intuitive automation
• The danger of unrealistic messaging in beauty education
• How leadership today can better serve future generations
• And why kindness, context, and clarity still matter most

This isn’t just a conversation about trends—it’s about building a sustainable, empowering future for salon professionals at every stage.

Whether you're a new stylist, a seasoned owner, or somewhere in between, this episode will leave you thinking deeper about what’s next.

🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com
🔗 Explore the Leaders Retreat: www.therefinenetwork.com/retreat

📲 Connect with TRN:
Instagram: https://www.instagram.com/therefinenetwork/
Facebook: https://www.facebook.com/profile.php?id=61557467807003

🎙 Guest: Gordon Miller, https://www.socialbeautymakers.com/

00:00 – Intro & Icebreaker: You’re given a personal assistant for life, and they can only do one thing. What are they doing?
05:09 – How Gordon Hopes to Be Remembered in the Industry
06:28 – What Salon Owners Should Be Focused on Right Now
08:57 – What’s Working in Salons Today
12:26 – Integrating Tech Without Losing Human Connection
15:22 – How Salon Education Is Evolving
19:37 – What Holds Leaders Back from Growth
23:48 – Advice for Overwhelmed Salon Owners
30:12 – Where to Connect with Gordon

In this episode, we’re breaking down the AVV Approach—what it really means to be Available, Visible, and Valuable as a leader. From jumping in to help at the front desk to noticing the tiny details that shape the team’s experience, Evan and Chris get real about how small actions can build trust and impact culture.

You’ll hear insights on:
- Why leadership isn’t about hierarchy—it’s about presence
- How showing up in unexpected ways earns real equity with your team
- What stepping into support roles teaches you (and reveals)
- The tools and mindset shifts that create visibility without ego

Whether you’re running a salon or leading a support team, this conversation offers practical takeaways and mindset shifts to help you lead with clarity, care, and consistency.

🔗 Learn more about The Refine Network and upcoming events: www.therefinenetwork.com

📲 Follow TRN:
Instagram: https://www.instagram.com/therefinenetwork/
Facebook: https://www.facebook.com/profile.php?id=61557467807003