We sit down with Cynthia and Olga to talk about what actually keeps a leadership team together — not in theory, but in real life.

After working side by side for over 16 years, they share what’s made their partnership last: trust, autonomy, and being willing to have the hard conversations most leaders avoid.

We get into how their roles evolved, how respect and clear lanes reduce friction, and why separating feelings from facts is essential when you’re leading creative people. From money conversations and performance expectations to retention, communication systems, and navigating uncomfortable moments with clarity instead of ego — this conversation is honest, grounded, and deeply practical.

If you’ve ever wondered why some teams stay solid while others fall apart, this episode offers a real look at what leadership actually requires.

🔗 Resources & Links

📈 Learn more about Growth Coaching:
https://www.therefinenetwork.com/growth-coaching

🎓 Explore The Artist Academy:
https://www.therefinenetwork.com/artistacademy

📊 Discover SCALE (the Refine systems program):
https://www.therefinenetwork.com/scale

📲 Download The Refine Network App (Apple & Android):
Search “The Refine Network” in your app store

📸 Follow us on Instagram:
@therefinenetwork

00:00 — Intro & Setting the Tone
01:14 — How the Salon Started
02:48 — Support Roles & Longevity
04:18 — Communication & Team Engagement
05:36 — Trust, Respect & Clear Roles
07:19 — Autonomy, Feedback & Growth
08:07 — Retention & Leadership Responsibility
10:10 — Preparing for Hard Conversations
11:27 — Leading with Facts, Not Feelings
12:30 — Money, Numbers & Creative Teams
14:22 — Normalizing Financial Conversations
15:56 — Commission vs. Booth Rent
16:54 — Why Better Together Still Matters
17:35 — Final Takeaways & Invitation