Running a successful auto repair business takes more than great technicians—it takes structure, leadership, and systems that stick. In this episode of Whispering Loudly, Rachel Evans, the number one automotive business coach in the aftermarket, shares how shop owners can move from chaos to clarity with simple, effective strategies.

From the shift to online training post-COVID to the power of well-documented SOPs, Rachel reveals why structure is the secret weapon for training service advisors and building a team that performs without you. Joined by producer Mel, they also swap stories from the road, reflect on lessons from client events, and dive into what it really takes to lead like a CEO instead of just doing it all yourself.

Whether you’re onboarding your first service advisor or looking to step away from the tools, this episode offers practical, no-nonsense advice to help you create a workshop that runs on systems—not stress.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer -https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

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