Are you losing clients or struggling to keep them happy, even though you provide amazing services? The problem isn’t your skill; it’s the gaps in your client experience. In this live session, I break down how high-performing service providers use client experience systems to streamline every step, from inquiry to offboarding.

In this episode of Systems Rehab Live, I’m breaking down:

✅ Why client experience is more than just “being nice” or delivering quality work
✅ How small gaps in communication and process kill retention and referrals
✅ Three client experience systems you can implement today to keep clients coming back

I’ll also share a personal story from an underwhelming nail salon visit (spoiler: the pedicure looked good, but the experience left me questioning if I’d ever go back). It’s proof that results alone don’t guarantee repeat business.

What You’ll Learn in This Episode

1. How to design an aligned inquiry-to-onboarding flow so clients get clear next steps from the moment they reach out.
2. Why communication matters—and how proactive updates build trust and eliminate guesswork.
3. The power of systemized offboarding + feedback to generate repeat bookings, testimonials, and referrals on autopilot.

By the end of this episode, you’ll know how to build a seamless client experience that creates happy, loyal clients who return (and send others your way).

🌿Prefer to watch the video? Check it out on YouTube.

🌿Work With Me: www.yoursystemspro.com

🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter

🌿Follow me on YouTube, @KenniquaLewter

Send Me A Text!

Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.

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