In this episode, Diana Springer, Group Head of Brand & Marketing at Standard Bank, talks about preserving trust while infusing fresh creativity into Africa’s largest financial institution. With a heritage spanning 162 years and 15M+ customers, Standard Bank has every reason to play it safe—yet Diana reveals how her team fosters innovation, internal advocacy, and an emotive brand narrative in a typically functional category.

From her agency background (Ogilvy, Saatchi) to the challenges of marketing a global, matrixed financial services group, Diana shares tactics for balancing brand consistency with the need for breakthrough creativity. Whether you’re a marketer in a highly regulated industry or just want to hear what it’s like taking a heritage brand forward, this conversation will both give you insight and inspiration.

Watch the video version of this podcast on Youtube ▶️: https://youtu.be/FqizjfWSSUs

📚 Chapters:

• (00:00:00) – Intro 🎙️
• (00:03:37) – Diana’s favorite challenger brands 🏆
• (00:07:19) – What Fintech CMOs think about 💭
• (00:09:05) - What Standard Bank Does 💵
• (00:11:00) - Diana’s POV on Incumbent vs Challenger 👊
• (00:15:35) – Storytelling and emotional resonance 💡
• (00:23:17) – Resonance vs Relevance 🤝
• (00:37:01) – Challenges to being brave 💪
• (00:44:37) – Lightning Round ⚡

🖊️Mentioned in the show:

• Spotify
• Tshepo Jeans
• Whoop
• Liquid Death

Scratch is a production of Rival, a marketing innovation consultancy that develops strategies and capabilities that help businesses grow faster. Scratch is hosted by Eric Fulwiler, and he’s joined by Diana Springer of Standard Bank in this episode.

Find Rival online at www.wearerival.com, LinkedIn, Twitter.

Find Eric on LinkedIn and tweet him @efulwiler.

Find Diana on LinkedIn.

Say hi at media@wearerival.com, we’d love to hear from you.

Scratch is a production of Rival, a marketing innovation consultancy that develops strategies and capabilities that help businesses grow faster. Past guests include CMOs from Mastercard, GE, Shell, Hyperloop, Adobe, PepsiCo, and Papa Johns.

If you’re interested in learning more about marketing from successful CMOs, we compiled a list of the top 5 CMO podcasts to listen to in 2024; check it out here 🔗 https://www.wearerival.com/content-hub-articles/cmo-podcasts-you-cannot-afford-to-miss-in-2024