Pattie Maes brings a unique perspective to the quest to build better machines: she pioneered the concept of the software agent in the 1990s. Ever since - as an entrepreneur and leading MIT academic - she has focused on the mission to help make humans smarter. To augment humanity, not robots.

She takes us on her professional journey - from her first company (Agents Inc) to her latest research at MIT. Pattie is focused on how computer systems and digital devices might augment people and assist them with issues such as memory, learning, decision making, health and wellbeing. In 2025 she was recognized with the "Lifetime Achievement Award in Human Computer Interaction" by the Association for Computing Machinery (ACM).

She talked us through her concerns about AI - the sheer power of a technoklogy that is increasingly intermediating between us and the world around us. But it is riddled with bias and prone to hijacking for often nefarious ends. And, as her research shows, humans are very open to simply falling in with this powerful persuasive force.

Pattie's words will be important for anyone wondering how to engage with this technology - wise warnings combined with a clear sense of all that should be possible if only we aimed for better. This raises the stakes for Europe - she argues that for reasons both selfish (national security) and idealistic (building a better world) Europe must aspire to take control of its "new utility".

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