Retention. It is one of those words that gets thrown around a lot in this industry, usually tied to numbers, rebooking rates and revenue. But Sara Briscoe from Roca Verde has a different way of looking at it, and once you hear it this way, you will not be able to unhear it.

Because retention is not just good for your bottom line. It is good for your nervous system. A column full of familiar faces means less anxiety, less tap dancing to impress someone new, and more of the kind of days that remind you why you love this job. That is what is in it for your team. And that is exactly the conversation most salon owners are not having.

In this Mini Moment, Sara breaks down the why behind retention, the how behind building it, and why teaching your team to care about it starts with making it personal.

What we cover

• Why retention is an emotional conversation as much as a financial one
• The real cost of a column full of new clients on your adrenals and your confidence
• How to teach your team the why so they actually care
• The power of a consistent consultation and giving clients a hair journey
• Social media as a retention tool, not just a marketing one
• Why a calm familiar column is one of the greatest gifts you can give your team

When you and your team understand what retention actually does for you and them, everything shifts.

Mentioned in this episode:

https://www.salonrising.com

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ Enjoy a 14 day free trial to see how Timely can transform your salon.

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇

Timely

Some episodes stop you in your tracks. This is one of them.

Sam & Jen are joined by one of Sam's closest friends and hair besties, Brooke Wolf from Paper Rokk. For a conversation that is as honest, warm and real as it gets.

Brooke has built her salon business over 12 years through some of life's most defining moments. Loss, burnout, single motherhood, a new build and now navigating the early days of a significant personal change. And through all of it, one thing has kept showing up as the answer.

Connection.

This episode explores what connection actually looks like in business and in life. The connection you have with your team, your clients, your closest friends and yourself. It is a conversation about showing up for people in ways that matter, about the salons that save us when everything else feels uncertain, and about what happens when you finally let yourself lean into the people around you instead of pushing through alone.

Brooke's story is one of resilience, self awareness and grace. And her reminder that we are in the business of connection, even when we forget it, is something every salon owner needs to hear.

What we cover

1. Brooke's journey from heartbreak to building Paper Rokk over 12 years
2. Opening a salon after loss and figuring it out as you go
3. Running two salons, burning out and knowing when to let one go
4. Navigating separation as a business owner and a mother
5. Why grief doesn't stop, it just moves with you
6. The difference between sending a text and actually showing up
7. How your salon can save you in the seasons you least expect
8. What connection really means for your team, your clients and yourself
9. Why saying yes more often can change everything
10. The glass balls and the plastic balls, what you let fall and what you don't

The answer was always connection. It just takes the hard seasons to remind us.

Timestamps:

00:00 Episode Summary

02:33 Meet Brooke Wolf

03:27 Friendship And Support Crew

06:27 Starting A Salon After Loss

09:27 Second Salon And Burnout

12:15 Closing Palm Beach Lessons

13:43 New Space Pregnancy Chaos

15:07 Group Chat Lifeline

19:20 Separation And New Chapter

25:43 Grief While Leading

28:49 Finding Joy In Small Moments

32:37 Saying Yes Again

34:31 Glow Up And Bucket List

35:44 Better Apart Realizations

36:45 Trauma And Overworking

39:13 New Hobbies And Joy

42:57 Friendship Web Story

46:13 Connection Over Everything

51:02 Salon As Safe Haven

56:21 Business Lessons And Team

59:03 Show Up For People

01:05:30 Grace In Breakups

01:08:30 Co Parenting And Closure

01:10:02 Final Connection Reminder

Most salon owners are sitting on a network they have barely touched. The clients in their chairs, the brands they love, the people they already know and trust.

In this Mini Moment, Jen sits down with Sherri from Timely to talk about one of the most underutilised assets in your business, the community you have already built around you.

It is a conversation that started with a question Timely kept hearing from salons: costs are rising, times are tough, how do we actually help? The answer became Timely Perks, a growing initiative built to ease the real financial pressure of running a salon by connecting owners with brand partnerships, exclusive offers and education, all in one place. But the conversation quickly opens out into something bigger than a product feature. It becomes a genuine exploration of what it means to build with your community rather than just within it.

From leveraging the clients already in your chairs to rethinking what collaboration can look like across brands, artists and industries, this one will shift the way you see the network you already have.

What we cover

1. What Timely Perks is and why it was created
2. How to support clients through tough financial times without discounting
3. Treating your clients as partners, not just appointments
4. Leveraging your existing client network in ways you probably haven't tried yet
5. The power of collaboration across brands, artists and industries
6. Why community over competition is more than a hashtag
7. One simple thing you can do today to start building those connections

Your next great business partnership might already be sitting in your chair.

Mentioned in this episode:

https://www.salonrising.com

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ Enjoy a 14 day free trial to see how Timely can transform your salon.

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇

Timely

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

Staff retention is one of the biggest conversations happening across the hair and beauty industry right now. In this Mini Moment, the girls sit down with Abbe from Koko Cosmetica to unpack what actually keeps great team members in your business and why it’s rarely about perks or pay rises.

Instead, it comes down to something much more human: creating a safe, supportive environment where your team feels respected, heard and able to live their lives outside of work. Because the truth is, your team aren’t just employees, they’re people building their own lives alongside your business.

We talk about the small leadership habits that build loyalty over time, from respecting personal boundaries to paying people properly, and why often the biggest shifts start with looking at ourselves as leaders first.

What we cover:

1. Why creating a safe work environment matters most
2. Letting staff live their lives outside work
3. Supporting sick leave and personal time properly
4. Why leadership self awareness is essential
5. The importance of paying staff correctly and on time
6. Why consistency builds trust within your team

A great team culture isn’t built in big gestures. It’s built in the small, everyday ways you show your people they matter.

Mentioned in this episode:

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ Enjoy a 14 day free trial to see how Timely can transform your salon.

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇

Timely

https://www.salonrising.com

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

If you want anywhere near a business, it’s hard. There is no secret club. No magic strategy. No shortcut that only a few people know about. In this episode, the straight talking and unapologetically honest Sam Mangan joins us for an unfiltered, no fluff conversation about what it actually takes to build something meaningful and why so many people are chasing the wrong things.

We unpack the myth of instant success and the obsession with access. Meeting the CEO will not save you. A viral moment will not build your foundation. Success is built in relationships, in uncomfortable conversations, in asking better questions, and in choosing to do the hard thing when no one is watching.

This episode is a reality check and a reminder. Every business is a dumpster fire behind the scenes. Every operator is putting out fires daily. If you feel like you’re struggling, you’re not alone. Everyone is in a lifeboat. The difference is not who avoids the hard. It’s who chooses it.

What We Cover

1. Why “it’s hard” is not a strategy
2. The myth of the secret formula for success
3. Why networking is about people, not business cards
4. The truth about instant gratification and social media success
5. Why extraordinary outcomes require extraordinary effort
6. How to ask better questions in business
7. Why ideas are worthless without execution
8. The importance of relationships at every level

Timestamps

00:00 – Episode Summary

02:29 – The real reason Sam quit

04:18 – Being blunt but still kind

05:34 – Sam’s honest Bond panel rant

08:38 – The rise of free content

10:37 – The danger of delusional ambition

11:27 – The fake influencer illusion

13:58 – The hard work reality check

14:59 – Raising kids around money

18:04 – Questioning self help culture

22:19 – How to spot fake coaches

23:12 – The questions real consultants ask

31:20 – Networking to find real answers

36:52 – Why gatekeepers deserve respect

38:27 – Putting relationships before transactions

39:23 – When kindness genuinely pays off

40:03 – The unexpected Celine Dion story

44:35 – Dating app filters and authenticity

45:42 – Coffee shop loyalty lessons

48:31 – Why change starts today

49:21 – Lessons from the Aspire podcast

53:13 – Ideas are nothing without execution

55:33 – How Sam built his business

57:47 – Why networking takes practice

01:00:28 – The ego free celebrity insight

01:02:25 – Coming back to home base values

01:11:33 – The truth that failure is universal

01:13:18 – Final reflections and wrap up

Mentioned in this episode:

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

https://www.salonrising.com

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ Enjoy a 14 day free trial to see how Timely can transform your salon.

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇

Timely

What if the reason your business feels heavy… isn’t the workload, it’s misalignment?

In this Mini Moment, we’re sharing a behind the scenes masterclass from inside Rising Finances Online and Solo Rise Online. This is the foundational work our members do early on, defining their why, their purpose, and their core values.

Because here’s the truth: if you don’t consciously decide how you want your business to serve your life, it will quietly start running you instead.

Your values are your compass. Your why is your anchor. And your purpose is the filter every big decision should pass through.

What we cover:

1. The power of defining your why
2. Values as your business compass
3. Misalignment as a hidden cause of burnout
4. Growth that aligns with your life
5. Building a business that reflects you

This isn’t mindset fluff. It’s practical clarity.

If your business feels noisy, heavy, or disconnected, it might be time to come back to your values.

And if you would like to delve deeper into our online courses, you can check them out below 👇

➡️Rising Finances Online

➡️Solo Rise Online

Mentioned in this episode:

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ Enjoy a 14 day free trial to see how Timely can transform your salon.

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇

Timely

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

https://www.salonrising.com

Loneliness is something we don’t talk about enough in our industry, yet it’s quietly impacting our health, our work, and our relationships.

In this solo Mini Moment, Jen reflects on a recent conversation sparked by Ange Davis and a statistic that stopped her in her tracks: loneliness has a similar impact on the body as smoking 15 cigarettes a day. From there, she explores how modern life, business efficiency, and the rise of solo work can unintentionally strip away real human connection.

This episode is a reminder of the unique role salon professionals play. For some clients, the chair is the only place they’re truly seen, heard, or even touched. And while connection can feel inconvenient, loneliness is far more costly. This Mini Moment invites you to pause, reflect, and consider how small acts of presence can profoundly affect both your clients’ wellbeing and your own.

Because in an industry built on human connection, showing up as a human might be the most powerful service you offer.

Mentioned in this episode:

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ Enjoy a 14 day free trial to see how Timely can transform your salon.

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇

Timely

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

https://www.salonrising.com