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Welcome to this SPECIAL edition of the show, Episode 300, of the MSP Marketing Podcast with me, Paul Green.

This week I’ve got an incredible and motivating story of resilience.

700 nights of “will the business survive?”

Featured guest: Colin Knox is a serial entrepreneur and seasoned executive in the MSP and SaaS space. As the CEO & co-founder of Gradient MSP, he leads the charge in transforming how managed service providers operate and grow, with a focus on automation, billing reconciliation, and revenue enablement. With multiple successful exits, over $15 million in capital raised, and a track record of building companies from startup to nine-figure enterprise value, Colin brings deep expertise in scaling businesses, fostering culture, and navigating M&A. When he’s not building businesses, you’ll find him sharing insights on branding, leadership, and the future of the channel on LinkedIn.

Hello and welcome to a very special episode of the podcast as we celebrate 300 episodes. Every single Tuesday since November 2019, we have put out a brand new episode of this show, and today I have an astonishing story that you will almost not believe. It’s a feature length interview with a well-known vendor in our space who nearly lost it all a few years ago.

Imagine how you’d feel if your business lost all of its available cash in one day, and you had to fire most of your staff, and this situation was so bad that it didn’t resolve itself for two years. Could you keep going? Could you push forward and still try to build something amazing? Well, that’s what my special guest did. His story is so inspiring and I’m delighted to introduce you to him right now.

Hi, I’m Colin Knox, CEO and co-founder of Gradient MSP.

And it’s great to have you back on the podcast, Colin. I think you were here in 2021. I say I think, that seems like so long ago, the podcast is in its sixth year now, and we’ve decided to go for at least 10 years. We’ll have to book you now to come back in like 2028 or 2029.

Sounds good.

So thank you for joining us again. You have joined us today to talk about something really important, which kind of affects every MSP at different stages of their business growth, and that is dealing with when things go bad. It’s the issue of resilience and we’re talking more today about mindset and how you get through problems and how you get through stuff that just seems too big to tackle. And you’ve got an amazing story to tell, which happily you are the other side of that story now, which is a great time to tell us. So before we get into that story and we talk about what the problem was and the lessons you’ve learned, just give us a sort of a brief overview of who is Colin Knox?

Yeah, Colin Knox. I often refer to myself as the accidental entrepreneur. I worked at an MSP, one or a few for a number of years, and came to a place where I started to get frustrated with things. I never really had thought of or wanted to be a business owner but finally just said, nevermind, I’ll step out and try it for myself. So I stumbled into entrepreneurship worked through all of the lessons learned some of the very hard way, some an easier way of what it takes to build a business, grow a business, exit a business, and maybe sometimes foolishly start a new business and go through it all again. So yeah, accidental entrepreneur, maybe with a bit of founder amnesia, some people call it, but hopelessly devoted to building great businesses and impacting others.

I love it. That’s a great title. In fact, that could be the title of your book when inevitably you write a book. I think all of...