Episode Summary (Long)

In this episode, Marc and Emily talk with their longtime friend and Q3LC alum, Amy Lazoff, Vice President of Mission at the Fort Wayne Zoo. Amy shares how her role has evolved after ten years at the organization, what she’s still learning in a brand-new leadership chapter, and how her work has shifted toward deeper internal focus and team engagement.

They talk about what it means to lead with adaptability and curiosity, why homeostasis is tempting but probably an illusion, and how seemingly small decisions—like where you plant a tree—can shape ecosystems and outcomes for years. The conversation also dives into Amy’s work around accessibility, reintroducing native species (like the hellbender salamander), mentoring young fundraisers, and the joy of discovering poppies in the backyard that weren’t planted on purpose.

Whether it’s in the zoo, in coaching, or in parenting teenagers, Amy brings a steady, honest, and growth-minded approach to life and leadership.

Key Takeaways

• Being 10 years into an organization doesn’t mean the learning stops—especially when stepping into a new role.
• “Homeostasis” sounds appealing, but the most meaningful work happens in change and transition.
• Designing for accessibility from the start often makes spaces more inclusive for everyone.
• Letting nature surprise you (even in your backyard) can be a good metaphor for leadership.
• What you plant—physically or organizationally—matters. So does what you reintroduce.

Quote Highlights

“Who am I? A work in progress.” – Amy
“I think children’s books are just great books with better illustrations.” – Emily
“Some of our best universal design decisions were made because we were thinking of our youngest guests.” – Amy
“Even after all this time, I love seeing people experience joy here.” – Amy
“My dream is to see something cool at the zoo… and just buy a ticket to surprise Amy.” – Marc

Resources & Mentions

• Fort Wayne Children’s Zoo (now Fort Wayne Zoo)
• Braiding Sweetgrass by Robin Wall Kimmerer
• Native plants and accessibility design
• The Hellbender salamander (native to the Midwest U.S.)
• USA Today’s Best Zoo Exhibits (Red Panda Bridge)