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Tune into "Quality Perks": Heart-Centered Leadership, Empathy and Authenticity with Valerie McSorley

Dive deep into the essence of heart-centered leadership with "Quality Perks," where our hosts, Karyn Dupree and Neal Eggers, engage with the visionary Valerie McSorley. This episode takes you beyond traditional metrics, into the realm of leadership that values empathy, authenticity, and genuine connections.

Why You Can't Miss This Episode:

• Inspirational Stories from the Frontlines: Valerie McSorley shares her journey of empowering women and fostering connections in the digital age, offering valuable lessons on resilience and innovation.
• Empathy at the Heart of Service: Discover how a heart-centered approach to leadership can elevate customer experiences and enhance team dynamics, especially in remote and hybrid work environments.
• Practical Leadership Strategies: Learn actionable strategies for bridging the gap between management and frontline agents, emphasizing the importance of listening and supporting your team.
• A Motivating Call to Action: The episode concludes with a powerful challenge to listeners, encouraging personal growth and the fostering of positive workplace cultures.

Transform Your Leadership Approach:

This episode is more than just a discussion; it's an invitation to rethink leadership in the contact center industry. By prioritizing empathy and authenticity, you can create a more engaged, motivated team and drive exceptional customer experiences. Join us on "Quality Perks" for insights that inspire change and lead with heart.

Learn more about BPA Quality at BPAQuality.com.

If you would like to be a guest, please email Karyn Dupree at Karyn.Dupree@BPAQuality.com.

As always, Have a Quality Day!