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Did you miss our exclusive live event on “Empathy in Contact Center Written Interactions” featuring the renowned Leslie O’Flahavan? Don’t worry; we’ve got you covered. Welcome to the replay of this engaging and informative session.

🔍 What You’ll Discover:

🎙️ Guest Speaker Insights: Watch Leslie O’Flahavan, an expert in customer communications, share invaluable insights on the critical role of empathy in written interactions within the contact center.

Speakers:
Karyn Dupree, BPA Quality
Neal Eggers, BPA Quality
Special Guest: Leslie O’Flahavan, Principal and OwnerPrincipal and Owner of E-WRITE

🗓️ Agenda Recap:

1️⃣ Empathy in Written Interactions: Dive deep into the nuances of conveying empathy in written formats, including emails, chat, and social media, and understand its direct impact on customer experience.

2️⃣ Coffee Break: Enjoy a virtual coffee break as you delve into the latest trends in contact center quality monitoring, training, and customer experience management. Discover what fuels our conversations.

3️⃣ Q&A Session: Get answers to your burning questions about empathy, written communications, and more from our panel of experts.

Learn more about BPA Quality at BPAQuality.com.

If you would like to be a guest, please email Karyn Dupree at Karyn.Dupree@BPAQuality.com.

As always, Have a Quality Day!