Revolutionizing Contact Centers: Navigating AI and Innovation
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Revolutionizing Contact Centers: Navigating AI and Innovation
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About this listen
Join us on Symplicity Conversations as host Catherine Ripley sits down with Sebastian Corriere, founder of VesuvITas and a leading expert in the contact center industry.
In this episode, they explore the evolving landscape of contact centers, discussing the challenges businesses face when modernizing and how to provide a human touch in a digital-first world.
Discover insights on leveraging AI, optimizing customer experiences, and the importance of a technology roadmap.
Whether you're an entrepreneur or a business leader, this conversation is packed with actionable advice to help transform your operations. Don't miss out—subscribe now and simplify complexity with us!
Chapters:
(00:00) Breaking Down Silos in Organizations
(05:09) Challenges in Modernizing Contact Centers
(12:04) Evolving Contact Center Technologies
(16:52) Creating Seamless Customer Experiences
(21:11) Integrating Systems for Better Insights
(34:11) Key Performance Indicators for Success
(37:34) Cultural Impact on Customer Experience
(39:08) The Future of Contact Centers