Retention Killers - The 4 Biggest First Visit Mistakes (And How to Fix Them)
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Retention Killers - The 4 Biggest First Visit Mistakes (And How to Fix Them)
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About this listen
You’re doing 90% right. So why are people still dropping out?
In this kickoff episode of The Retention Killer Series, Martin breaks down the 4 biggest mistakes chiropractors make on a new patient’s first visit—and how small tweaks can lead to big wins in retention.
You’ll learn:
How to connect before you go clinical
The one question that makes patients see the true size of their problem
Why testing only for pain is a dead-end
How to frame your exam so it actually means something
If you want better follow-through, better results, and more people staying under care—start here.
To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/
To learn more about the New Zealand Chiropractors Association Conference, May 24th and 25th. https://nzchiropractors.org/nzca-conference-2025/
To learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/
Learn more about Daily Visit Communication 2.0
https://insideoutpractices.thinkific.com/courses/daily-visit
Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com