Reddit Revelations: CSM Woes at Early Stage Startup
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Reddit Revelations: CSM Woes at Early Stage Startup
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About this listen
In this episode, we delve into the world of Customer Success Management (CSM) and the unique challenges faced by professionals in early stage startups. Join us as we explore a thought-provoking Reddit thread where a user shares their frustration with the fractured nature of their CSM position within a B2C startup. We'll discuss the implications of role boundaries, communication breakdowns, and the importance of metrics in driving customer success. Don't miss out on this insightful discussion as we uncover valuable insights from the Reddit community on navigating the ever-evolving landscape of CSM in startup environments.
Link to Reddit thread
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