Do you need an ISA? When? How do you comp them? What if they want to be agents? What if they’re overseas?

Should your team follow scripts? How closely? Where are the non-negotiables and where do you find room to stay human?

How do we uncover motivation and handle objections in a helpful way that improves client experience?

Nikki Pais is here to address all that and more. She brings years of experience as an EA, ISA, and Director of Inside Sales, as well as years of experience coaching ISAs, agents, and team leaders across North America on better conversations, effective nurturing, and more closings.

Watch or listen for Nikki’s insights into:

• Why to apply what you learn without waiting, without tweaks, and without doubts
• The most common problem among the teams she’s coaching: exceptions (plus when to turn an exception into a tier)
• The difference between coaching and training - and how to figure out what you need
• Top signs that you’d benefit from an ISA
• Who makes a great ISA (domestic vs international, aspiring real estate agents, current agents)
• How to comp ISAs
• Managing handoffs and the division of labor between agents and ISAs
• Why to treat every new lead as a buyer (yes, even sellers)
• How to uncover motivation in a meaningful way
• The right way to use scripts
• The difference between objections and conditions - and how best to handle objections
• Taking notes vs relying on AI summaries
• Facing the challenge of sales skepticism
• Leveraging AI calls and texts for the right reasons

At the end, learn about an inherited team, soaps you don’t like, well-traveled boxes, and 50 audiobooks for 50 ideas to apply immediately.

Other episodes you’ll enjoy:

→ More Deals from Your Database With (or Without) an ISA with Travis Halverson https://www.realestateteamos.com/episode/travis-halverson-deals-database-isa-inside-sales

→ From ISA to Director of Opportunities with Lisa Ryan https://www.realestateteamos.com/episode/inside-sales-manager-isa-real-estate-opportunities-lisa-ryan

→ How to Drive Per-Agent Productivity with Jonathan Campbell https://www.realestateteamos.com/episode/how-to-drive-per-agent-productivity-jonathan-campbell

Connect with Nikki Pais:

→ https://www.facebook.com/nikki.shanelle.pais

→https://www.ezdials.com/shut-up-and-dial

Connect with Real Estate Team OS

→ https://www.realestateteamos.com

→ https://linktr.ee/realestateteamos

→ https://www.instagram.com/realestateteamos/

Brett Jennings is making a big bet on peer accountability pods. A billion-dollar bet.

The Owner and Founder of Real Estate Experts, Brett shares the details behind the nearly 10x growth of his hybrid teamerage (from $165M to $1.2B in sales) and the strategy to growth through acquisitions to $4B.

Learn how purpose has made team agents, solo agents, and staff more productive (creating more than a dozen first-time $1M GCI producers in one year) and how purpose serves as a filter to find right-fit companies to acquire.

Get proven strategies and simple tactics to grow revenue by growing your people (and why they might call themselves a Good Vibe Tribe).

Watch or listen for Brett’s insights into:

• Clarity within leadership and resilience within team members
• Two ways to test for agent grit and growth (including 1,000 calls in 10 days)
• What team agents and solo agents get in Brett’s hybrid brokerage model
• How working with Tony Robbins and Deepak Chopra unlocked agent and team growth
• Where to go next after nearly 10x sales in three years
• The motivation and plan to grow through acquisitions to $4B and 600 agents
• How peer accountability helped create more than a dozen $1M GCI producers
• Characteristics of a good acquisition target
• Why agents and staff need a bigger “why” than money alone - and how to deliver
• How to create your own peer accountability pods and why Brett’s betting big on them
• How to increase participation in the optional pod program
• Why self-discipline and self-actualization are the next iteration of conscious business
• The next steps for the Good Vibe Tribe movement

At the end, learn about expert advisors, luxury watches and refillable bottles, and two practices to revitalize your operating system.

Free resources from Brett Jennings:
→ https://goodvibetribeworldwide.com
→ https://bearealexpert.com

Connect with Real Estate Team OS
→ https://www.realestateteamos.com
→ https://linktr.ee/realestateteamos
→ https://www.instagram.com/realestateteamos/

No matter what stage of business maturity your real estate team or brokerage has achieved, you face growth constraints. Many are structural to your organization and to the industry - like affordability challenges, disconnected tools, siloed data, and even lead abundance.

Learn to circle back to harden your foundation, identify and relieve stress points, and prepare for tomorrow’s market with Works Real Estate CEO Winston Murray and long-time collaborator Jon Boller, who are leading a 250-agent, 10-market operation into an AI-driven, Uberized future that requires more operational efficiency than ever.

Get Winston’s vision for supply-side solutions to the affordability crisis - and steps you can take yourself.

Learn how a 150-page manual about serving buyers and sellers connected them, supported team growth, got leveraged further with a new learning management system, and united the front and back of house within their independent brokerage.

Discover an X-ray approach to agent success through data transparency.

And see a consumer-focused vision of the future created through death of ego and setting swords down across the industry.

Watch or listen for insights from Winston and Jon on:

- The balance of a clear, big-picture vision and efficient, ground-level operations

- The role of education and simplification in growing from a 3-person team to 250 agents in 10 markets

- What the “Uber-fication” of real estate actually looks like - and what it requires of you

- How Jon has partnered with Works Real Estate over the past decade

- The power of a 150-page manual

- Why agents never graduate off lead programs

- The X-ray approach to agent success

- Three stages of business maturity and what each requires

- A vision for the death of ego and setting swords down across the industry to best serve consumers

- The key to differentiating Works Real Estate

- Top projects for 2026, including unifying the front and back of house

- The challenge and opportunity of supply-side affordability solutions

At the end, learn about a startup hockey team, an unexpected underdog, the benefits of style, and a zero-based social feed.

Connect with Works Real Estate:
→ https://worksrealestate.co/
→ https://www.instagram.com/worksrealestateco/

Connect with Real Estate Team OS
→ https://www.realestateteamos.com
→ https://linktr.ee/realestateteamos
→ https://www.instagram.com/realestateteamos/