Q and A Pt. 12 - Managing Protocols, Happy Agents, and Convincing C-Level Executives
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Q and A Pt. 12 - Managing Protocols, Happy Agents, and Convincing C-Level Executives
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About this listen
In this awesome episode, leading call center trainer Trey Briggs discusses the importance of managing protocols with QA, the essential training aspect of keeping call center agents happy, and ideas regarding convincing C-Level executives to invest in training. Check it out!
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.