In this week’s No More Waffle, host Ben Madden sits down with Jackie Quinn, owner of Jackie Quinn Estates in Surrey, and Regional Executive for Propertymark, to tackle one of the biggest frustrations in UK property - why the home-moving process takes so long.

From the average five-month transaction time to conveyancers bogged down in ID checks and onboarding delays, Jackie explains how a system that once took 10weeks has become painfully slow and complex.

Together they ask whether the entire process needs re-engineering and if technology or AI could finally speedthings up.

The conversation quickly widens: how artificial intelligence is already changing the way agents work, whether automation will ever replace the human touch, and how remote working is reshaping the next generation of estate agents.

They explore the links between culture, resilience and mental health in a post-COVID industry, and what it all means for consumers buying, selling or letting homes.

Honest, grounded and forward-looking, this is a must-listen for anyone who wants to understand the real forces shaping modern estate agency.

In this episode of No More Waffle, Ben Madden is joined by career estate agent Jackie Quinn, owner of Quinn Estates in Surrey and Regional Executive for Propertymark.

With over 30 years in the industry, Jackie brings hard truths and first-hand insight into why estate agents have one of the worst reputations with the public.

From overvaluing homes to win instructions, to corporate cultures that reward listing over completions, the discussion exposes the systemic issues that fuel consumer mistrust.

But it’s not all bad news. Jackie argues that great agency is still alive, built on honesty, preparation, local knowledge and genuine care for clients.

Together, Ben and Jackie explore why good service needs to be communicated more loudly, how regulation and training could raise standards, and why estate agency must be recognised as a people business, not just a numbers game.

For both agents and consumers, this is an unfiltered look at the truth behind the For Sale board.

In her third and final appearance, Dani Nash joins Ben Madden on No More Waffle to tackle some of the industry’s biggest challenges - from why most agents still operate with a “scarcity mentality” to how AI is reshaping the future of estate agency.

Together, they debate whether copying ideas is theft or progress, and why the industry needs to move from guarding “secret sauce” to embracing collaboration and abundance.

The episode also digs into the opportunities AI brings - from speeding up transactions to eliminating repetitive admin - and what it means for the human side of agency.

Ben and Dani discuss whether agents risk being replaced, or whether this shift will free them up to focus on reputation, authenticity, and being more present in their communities.

They wrap up by unpacking the difference between “personal branding” and simply building a reputation - and why agents need to understand the nuance if they want to stay relevant in a changing world.