'Old hospitality' is out, what’s next?
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'Old hospitality' is out, what’s next?
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About this listen
In this episode, William Yarney shares how hospitality is being redefined, from post-COVID guest expectations to Gen Z’s demand for purpose, boundaries, and connection. Drawing from his journey at Soho House and The Social Hub, he reveals how the future of our industry is being shaped by empathy, innovation, and intentional leadership.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.