OVO Energy's Agile Journey: Culture Transformation in Service Teams
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OVO Energy's Agile Journey: Culture Transformation in Service Teams
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About this listen
In this episode of Culture in Action, Luke speaks to Alex Goodanew, Employee Engagement Manager at OVO Energy, about how OVO has integrated Agile methodologies into its operational and customer service teams. Alex discusses the company's innovative approach to change, fostering a culture of psychological safety, recognition, and the effective use of Agile rituals. OVO's approach has led to significant improvements in customer metrics, employee engagement scores, and overall culture.
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