Step into a conversation about people-first leadership, operational balance, and fostering growth in every direction. Amy Hom, Chief Operating Officer at Barcelona Wine Bar, shares how her servant leadership style, commitment to team well-being, and thoughtful tech integration are creating a stronger, more human hospitality experience.

In this episode, Amy discusses how investing in employee development reduces turnover, why the guest experience starts with a healthy team, and how adaptability and mentorship can drive lasting success. Whether you're growing a brand or leading a team, Amy’s insights offer a blueprint for purpose-driven leadership in a fast-moving industry.

Takeaways:

• Why mentorship, both giving and receiving, is essential for building future leaders and a stronger industry network.
• How Barcelona balances technology with human connection to improve operations without losing the guest touch.
• What flexible sourcing and chef-driven menu control can do to navigate supply chain challenges.
• How modern consumer expectations for speed can be met without sacrificing quality or hospitality.

Quote of the Show:

• “There's times where I've walked out of a restaurant on a visit and I did a U-turn thinking, I don't think I impacted that restaurant. I need to go back in there.” - Amy Hom

Connect with Amy:

• LinkedIn: https://www.linkedin.com/in/amyhom17/
• Barcelona Wine Bar website: https://barcelonawinebar.com/
• LEAD Website: https://leadnetwork.squarespace.com/

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