In this episode of Practical Product Management, Leah and Marilyn are joined by Greg Weinger—SVP of Product at SheerID and founder of the Powerful Introvert podcast and newsletter. Greg shares his journey from engineer to product leader, revealing how introversion and deep self-reflection became the unexpected keys to his leadership success.

Together, the trio explores what it takes to scale product in growth-stage startups, the push-pull between customer success and product strategy, and how to work with enterprise clients without losing your soul (or your roadmap). They also dive into why companies often overlook quiet leadership and how to build inclusive teams that surface better ideas.

Key Takeaways

1.Introverts can be exceptional leaders—but the workplace must create space for them. Leaders don’t have to be loud. Influence often grows from reflection, calm, and clarity.

2. Customer success and product must partner—not compete—for priority. When enterprise customers make asks, product teams must balance strategic focus with relationship value.

3. Scaling a product doesn’t mean scaling chaos. Greg breaks down how enduring product-market fit, clarity of purpose, and good customer success can drive scale without losing your soul.