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Live Special — Experience is the New Amenity

Live Special — Experience is the New Amenity

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This week on Pillow Talk Sessions, we’re excited to release our first live-recorded episode, where we brought industry leaders together to unpack the future of resident experience in front of a live audience.


Hosts Jessica Gillingham and Kristian Lupinski are joined by:

🔹 Freya Richard (Vertus)

🔹 Philippa Wagner (PeoplePlacesSpaces)

🔹 Mitch Hammond (OnTheMarket)


💡 In this episode, we explore:

📊 Why renters are prioritizing belonging, values, and community over physical amenities

🏨 The influence of hospitality on rental living

📲 How technology must serve experience—not drive it

📍 Why authenticity, service, and local context are essential to resident loyalty


Don’t miss this dynamic panel discussion packed with real-world insight and forward-thinking perspectives.

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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.