In this episode of "Let's Talk About It," host Jimmy Mortgage sits down with Bettye, a seasoned real estate professional with an extensive background in customer service. Before entering real estate in 2019, Bettye spent 21 years at AT&T, where she climbed the corporate ladder from customer service to handling presidential escalations and eventually becoming a project manager at the corporate level.

Bettye brings her wealth of customer service experience and project management skills to her real estate career, approaching each transaction as a project to be managed from start to finish. She primarily serves Northern New Jersey and has witnessed the market remain consistently favorable to sellers since she entered the industry, characterized by limited inventory and multiple offer situations.

During the conversation, Bettye shares two remarkable stories that showcase her dedication to client success. The first, which became known in her office as the "dead seller" case, involved a four-month closing delay after the seller passed away just days before the scheduled closing. Through persistence and collaboration with the listing agent, Bettye successfully navigated complex probate issues and rate changes to help her clients close on their dream homes. In her second story, she describes how maintaining contact with a client who initially ghosted her led to successfully matching them with an off-market property, helping fulfill their dream of homeownership while also meeting the seller's needs.

Bettye emphasizes the importance of trust between agents and clients, particularly in today's market where sellers might be hesitant to list due to concerns about higher interest rates. She advises new agents to watch reality shows for entertainment but not to be misled by the glamorous portrayal of real estate. Instead, she recommends focusing on relationship building, learning from experienced agents, and maintaining a presence in the office to learn from colleagues.

When it comes to work-life balance, Bettye takes a flexible approach, allowing herself time off when needed while remaining passionate about her work. She names Montclair as her favorite New Jersey neighborhood, citing its diversity, community events, and variety of eateries and shops. Paper Planes in Montclair gets her vote for the best coffee spot, particularly for their lattes.

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