Leaky Bucket Alert: Your Salon Has a Retention Problem
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Leaky Bucket Alert: Your Salon Has a Retention Problem
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About this listen
Hello, hello, hello, my salon friend 👋
Think your biggest problem is getting new clients? Think again. If your marketing strategy is “post more on socials,” you’re probably missing the real leak in your salon: retention.
In this week’s episode, I’m lifting the lid on why growth without loyalty is a waste of your precious time and energy. I’ll walk you through the sneaky signs of a retention problem, the two reasons clients usually drift away, and how to build a client experience that keeps them coming back for more.
We’re talking:
- Why high new client numbers might actually mean trouble
- The rebooking mindset your team needs now
- What inconsistent service is doing to your trust levels
- How to use retention data (even if your software sucks at it)
- When salon memberships might be your best next move
If your salon’s leaking clients and you’re tired of the hustle, let’s fix that!
Phil 💖
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