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Leadership With Heart

Leadership With Heart

By: Heather R. Younger J.D.
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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winning organizational cultures. You’ll uncover how to improve: Employee engagement Perceptions of management Employee motivation Employee satisfaction Organizational leadership Caring leadership Sales outcomes Company profitability Customer experience Listening and understanding in your organization And more!Heather R. Younger, J.D Career Success Economics Management Management & Leadership
Episodes
  • Grounded & Growing
    Aug 19 2025

    Welcome to the very first episode of Becoming Unshakeable! If you’ve been a follower and fan of Leadership with Heart, you’re in exactly the right place. From here on out, Becoming Unshakeable will be the new name of my show, and I can’t wait to bring you invaluable insights on what it means to lead with clarity, compassion, and courage.

    In this opening episode, I share the personal wake-up call that shifted everything for me. From battling perfectionism and self-doubt to redefining success through self-leadership, I take you inside the transformation that inspired the rebrand. We will explore why inner strength is not a luxury but a necessity, especially when the world feels unstable.

    You will hear why this show is not just for managers or executives, but for anyone who wants to stand firm in uncertainty, lead themselves before leading others, and build a life and career grounded in clarity and courage. Some episodes will be solo reflections, others will feature leaders, creators, and thinkers who have found their unshakeable core.

    This journey is about building resilience from the inside out. When your core is strong, the world can shake, and you will still stand.

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    10 mins
  • 419: Stepping into My True North
    Aug 12 2025

    After six amazing years, this is the final episode of the Leadership with Heart podcast. If you've been with me since the beginning, thank you. Truly. This journey has been one of the most meaningful parts of my career and my life.

    When I started this podcast in 2018, I felt the world needed more conversations about compassion in leadership. I believed that caring and connection were missing from too many workplaces, and I wanted to help change that. What followed was more than I could have imagined. This show led to best-selling books, powerful stories, and countless conversations with leaders who inspired me to keep going.

    But like all of us, I’ve grown. I’ve evolved as a speaker, as a parent, as a consultant, and as a human being. And with that growth has come a realization: it's time for something new.

    So, while this is the end of Leadership with Heart, it's also the beginning of something that feels even more aligned with where I am now. My new podcast is Becoming Unshakeable.

    Let me tell you why.

    I still believe deeply in caring leadership. That will never change. But I also believe we need to make space for the strength that comes from knowing who we are, standing firm in our values, and staying grounded when the world around us gets messy. Being unshakeable doesn’t mean we’re never shaken. It means we keep showing up. We get back up. We lead with care and clarity, even when it's hard.

    This next chapter will explore the full spectrum of what it means to lead and live with courage, resilience, and compassion. I’ll still be speaking with leaders, but not just those with titles or teams. I’ll be inviting people who have lived through adversity, rebuilt themselves, and learned how to stay rooted no matter what life throws at them.

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    11 mins
  • 418: Championing You-ness: Cultivating a Culture of Contribution
    Aug 5 2025

    In this episode of the Leadership with Heart podcast, I sit down with Lorii Rabinowitz, the CEO of Denver Scholarship Foundation, for a heartfelt and eye-opening conversation about what it means to lead with empathy, clarity, and purpose. Lorii was referred to me by someone I deeply respect, and it quickly became clear why. Her approach to leadership is both profoundly human and boldly practical.

    We explore the power of honoring each individual's "you-ness," a term Lorii uses to describe the unique combination of lived experience, professional expertise, and personal story that each person brings to a team. From her early days in media sales to her current role leading a 90-person organization, Lorii shares her zigzag journey and how every step along the way has informed her people-first philosophy.

    The Denver Scholarship Foundation serves thousands of students every year through a powerful combination of access programs, wraparound success supports, and promise-based scholarships. But what makes Lorii's leadership stand out is her belief that every team member, whether in program delivery, administration, or fundraising, is an integral part of that mission. She talks about what it takes to scale a culture of shared purpose as the organization grows and how to create alignment without losing authenticity.

    Lorii opens up about a personal leadership moment that changed everything for her. In the middle of a hectic workday, she almost overlooked a colleague's quiet request for help. That moment shifted how she shows up for people and how she listens. She also shares how her team navigated the return to in-person work after the pandemic and what they learned when their communication didn't land the way they intended. Rather than retreating, Lorii and her team chose to listen, adapt, and co-create a stronger culture.

    We talk about the tension between honoring individuality and maintaining equity, the importance of knowing whose voices are missing from the table, and the value of learning out loud. Lorii reminds us that leadership is not a title but an activity, and that every person, regardless of role, has the power to lead from where they stand.

    Whether you're in a nonprofit, corporate, education, or any team-based environment, this episode offers a powerful blueprint for leading with both heart and clarity. Lorii's wisdom is generous, grounded, and filled with insight that will stick with you long after the conversation ends.

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    31 mins
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