Episodes

  • Legal Issues.. It Can Happen To Anyone!
    Jan 29 2026
    Today, Mike and Lisa tackle the darker side of running a laser business: the fear of getting sued and the importance of protecting your intellectual property. Mike shares his personal experiences with ‘ambulance chasing’ law firms attempting to bully him into settlements over frivolous claims, breaking down exactly how their business model works and why you shouldn't be intimidated. He also provides actionable advice on how to handle aggressive legal letters. Hint: It involves checking your insurance policy's fine print and demanding evidence. KEY TAKEAWAYS Many legal letters demanding compensation for alleged injuries are tactic-driven attempts to scare business owners into quick settlements. If you know you've done nothing wrong, don't let aggressive language frighten you into paying up. Before engaging with a claim, demand concrete evidence, such as up-to-date, date-stamped photographs of the alleged injury. Frivolous claims often fall apart when proof is required. Read the fine print of your insurance contracts. Some policies require specific protocols (like ‘before and after’ photos for every treatment) to be valid; missing a step could leave you uncovered. Once a claim escalates or legal action is threatened, direct all communication to your insurance company. Do not attempt to resolve it yourself or speak to the claimant or their lawyers directly. Trademarks expire. Ensure you keep your business name and branding registrations up to date to prevent others from capitalising on your hard-earned reputation. BEST MOMENTS "There is a fear out there of being sued. It’s after burning their clients, it’s the biggest fear." "They are bully boys, these people. That’s all they are. They will try to frighten you with highly intimidating letters." "If it's not recorded delivery, throw it in the bin." "If it's in your policy wording as a 'must,' then you're technically not covered for anything if you don't do it." ABOUT THE HOSTS Mike began his career in medical lasers in 1986 with a physics degree and a post-grad in bioengineering. He helped develop the scar-free removal of tattoos using a Q-Switched Ruby Laser in Glasgow, and the world's first IPL system. Known well in the industry for his hard truths, no BS attitude and logical answers. As the author of three books, articles for medical journals, a well read blog, a Laser Protection Advisor and contributor to the BMLA, Mike is the Laser Guru. Lisa's claim to laser fame is being Mike's daughter. Growing up with lasers and never avoiding a physics lesson from her Dad, it was natural to enter the industry. Leaving a corporate career with a baby to jump into self employed life came with challenges. Despite that Lisa has been well recognised for her teaching style, practical tips, bringing the compassion to the science, and laser mentoring. Instagram: @dermalase_lasertraining https://mikemurphyblog.com https://www.dermalasetraining.com
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    26 mins
  • Ever Felt Like an Imposter? - An Interview with Dr Marc Reid
    Jan 22 2026
    In this episode Mike and Lisa sit down with Dr. Marc Reid, author of "You Are Not a Fraud: The Scientist's Guide to Imposter Syndrome." Together they delve into the complexities of imposter experiences, exploring their origins, manifestations, and strategies for managing them. With personal anecdotes and insights from Dr. Reid's research, including a survey of over a thousand participants, the discussion highlights the commonality of these feelings among professionals, particularly during career transitions. KEY TAKEAWAYS Imposter syndrome, or the imposter phenomenon, is a common experience where individuals doubt their accomplishments and fear being exposed as a fraud, despite evidence of their competence. Scoring high on imposter syndrome assessments (like a 76% score) is not inherently good or bad; it highlights the importance of awareness about one's feelings and experiences rather than labelling them negatively. Major life changes, such as career shifts or becoming a parent, can trigger feelings of imposter syndrome. These transitions often lead to self-doubt and the perception of inadequacy. The terminology used to describe imposter experiences can influence how individuals perceive their feelings. Referring to it as an "experience" rather than a "syndrome" can help normalize the feelings and reduce the stigma associated with them. It's essential to recognise that imposter feelings can resurface, especially during new challenges. Strategies for managing these feelings include self-reflection, understanding the origins of these feelings, and reframing them as a normal part of growth and ambition. BEST MOMENTS "There is no good or bad or ugly. There's only awareness. That's what the whole scoring system is about." "If I had my time again, I wouldn't even call it imposter phenomenon. I would call it the imposter experience." "The very first paper written on it mentioned imposter phenomenon. Yet, if you ask 100 people in a room, have you heard of imposter phenomenon? Maybe one or two wee hands." "I would first off tell you that if I did this now, I would be in the nineties. Oh, a hundred percent. I am worse now than when I did that." "It's highly likely if there was ever going to be a scenario in which someone would start to have those questions or self-doubts, that's when it might happen." ABOUT THE HOSTS Mike began his career in medical lasers in 1986 with a physics degree and a post-grad in bioengineering. He helped develop the scar-free removal of tattoos using a Q-Switched Ruby Laser in Glasgow, and the world's first IPL system. Known well in the industry for his hard truths, no BS attitude and logical answers. As the author of three books, articles for medical journals, a well read blog, a Laser Protection Advisor and contributor to the BMLA, Mike is the Laser Guru. Lisa's claim to laser fame is being Mike's daughter. Growing up with lasers and never avoiding a physics lesson from her Dad, it was natural to enter the industry. Leaving a corporate career with a baby to jump into self employed life came with challenges. Despite that Lisa has been well recognised for her teaching style, practical tips, bringing the compassion to the science, and laser mentoring. Instagram: @dermalase_lasertraining https://mikemurphyblog.com https://www.dermalasetraining.com
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    1 hr and 13 mins
  • Why Your Body Can’t Get Rid of Tattoos (and How Lasers Can)
    Jan 15 2026
    What really happens when tattoo ink hits your skin? In this episode, Lisa and Mike zoom in on the histology of tattoos, unpacking how ink is deposited, why your body treats it like a foreign intruder, and how your immune system wages a losing battle to make tattoos permanent. They then shine a (literal) light on laser tattoo removal, explaining how light energy turns to heat to break ink into tiny fragments your body can clear away. Along the way, they answer listener questions, bust myths like the much-hyped R20 method, and dig into the risks behind the controversial 'glass slide technique'. KEY TAKEAWAUS Tattoos persist because ink particles are too large for the body's macrophages (immune cells) to carry away. The ink gets trapped inside these cells within the dermis, creating a permanent mark. Tattoo ink exists in the skin as clumps or 'aggregates' of tiny particles. Lasers work by heating these aggregates rapidly, causing them to shatter into smaller pieces that the immune system can then flush out. The rapid heating of ink by a laser causes the water inside the cells to boil instantly, creating a steam explosion. This mechanical force is what actually breaks apart the ink clusters. Mike and Lisa discuss the 'R20 method' (doing multiple laser passes with 20-minute intervals) and conclude that there is little evidence to support its effectiveness over standard treatments, suggesting it may cause unnecessary trauma to the skin. Effective tattoo removal relies on the body's lymphatic system to clear the shattered ink. Since the macrophages involved in this process live for about 30 days, rushing sessions doesn't speed up the fading - it only risks more damage. BEST MOMENTS "When the ink is introduced into the skin, the skin responds by saying, 'Oh my god, what the hell is this? We don't like this stuff, let's get rid of it.'" "Tattoos fade eventually over time, because those cells die every 30 days, the ink is then re-released back into the skin, and new macrophages come along and pick up those released particles." "Water boils at 100 degrees Celsius. One millilitre of water will form 2,000 millilitres of steam. Steam is very powerful for that reason." "We are surrounded by water. If we weren't, then laser tattoo removal would not work." "If you have a little hot ink particles inside a macrophage surrounded by water, the ink will heat up very rapidly, in less than a nanosecond." ABOUT THE HOSTS Mike began his career in medical lasers in 1986 with a physics degree and a post-grad in bioengineering. He helped develop the scar-free removal of tattoos using a Q-Switched Ruby Laser in Glasgow, and the world's first IPL system. Known well in the industry for his hard truths, no BS attitude and logical answers. As the author of three books, articles for medical journals, a well read blog, a Laser Protection Advisor and contributor to the BMLA, Mike is the Laser Guru. Lisa's claim to laser fame is being Mike's daughter. Growing up with lasers and never avoiding a physics lesson from her Dad, it was natural to enter the industry. Leaving a corporate career with a baby to jump into self employed life came with challenges. Despite that Lisa has been well recognised for her teaching style, practical tips, bringing the compassion to the science, and laser mentoring. Instagram: @dermalase_lasertraining https://mikemurphyblog.com https://www.dermalasetraining.com This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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    41 mins
  • Benign Pigmentation, Lasers & Skin-Saving Tips
    Jan 8 2026
    In this episode, Lisa and Mike zoom in on the world of benign pigmentation, and how lasers can help fade it safely and effectively. Before anyone goes zap-happy, they stress one crucial rule: always make sure pigmentation is benign first. They break down how to assess it properly (because guessing is not a treatment plan). From there, the duo explores different laser options like Q-Switch YAG and IPL, unpacking wavelengths, absorption, and how these tools actually target melanin without causing chaos to the skin. Lisa also shares her real-world treatment tips, including her go-to cooling techniques to keep skin calm and trauma-free. KEY TAKEAWAYS Before treating any pigmentation, it's crucial to confirm that it is benign. If there are any changes in size, colour, or texture, or if the pigmentation has appeared recently, it should be referred to a medical professional for further evaluation. Various lasers can be used to treat pigmentation, with the Q-Switch YAG laser at 532 nm being highly effective due to its strong absorption in melanin. IPL (Intense Pulsed Light) is also a viable option, especially for larger areas, but it may carry a higher risk of thermal damage. When treating pigmentation, practitioners should monitor the immediate response of the skin, looking for signs such as erythema, darkening of the pigment, or frosting. Adjustments in fluence may be necessary based on the observed reactions. Ice cooling is essential both before and after treatment to protect surrounding skin tissue and minimise swelling. This technique has been shown to reduce pain and improve recovery times for patients. The approach to treating pigmentation can be more aggressive compared to other treatments like hair removal or vascular lesions. This controlled aggression is necessary to achieve effective results, but it requires careful monitoring to avoid excessive damage. BEST MOMENTS "The first thing that if you're going to be treating any sort of pigmentation, you must be clear that it is benign." "The good thing about melanin is it absorbs light across the whole visible spectrum and even into the near-infrared spectrum." "I would do a Q-Switch 532. 100%." "You don't get that thermal damage that you would with an IPL. So it's a different process, different mechanical process." ABOUT THE HOSTS Mike began his career in medical lasers in 1986 with a physics degree and a post-grad in bioengineering. He helped develop the scar-free removal of tattoos using a Q-Switched Ruby Laser in Glasgow, and the world's first IPL system. Known well in the industry for his hard truths, no BS attitude and logical answers. As the author of three books, articles for medical journals, a well read blog, a Laser Protection Advisor and contributor to the BMLA, Mike is the Laser Guru. Lisa's claim to laser fame is being Mike's daughter. Growing up with lasers and never avoiding a physics lesson from her Dad, it was natural to enter the industry. Leaving a corporate career with a baby to jump into self employed life came with challenges. Despite that Lisa has been well recognised for her teaching style, practical tips, bringing the compassion to the science, and laser mentoring. Instagram: @dermalase_lasertraining https://mikemurphyblog.com https://www.dermalasetraining.com This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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    34 mins
  • More Science: From Femtoseconds to Zeptoseconds
    Dec 11 2025
    Today, Lisa and Mike take another look at the fascinating world of laser physics, particularly in the context of medical aesthetics. They explore various pulse regimes - nanoseconds, picoseconds, and femtoseconds - discussing their implications for energy delivery and tissue reactions. Mike explains the significance of these time scales, including the concept of zeptoseconds, and how they relate to the behaviour of atoms and light. KEY TAKEAWAYS Different pulse regimes (nanoseconds, picoseconds, femtoseconds) affect how energy is delivered to tissues. Shorter pulses (like nanoseconds) allow energy to be absorbed quickly, leading to higher temperatures in the target area, while longer pulses (like milliseconds) allow heat to dissipate, resulting in lower peak temperatures. The type of reaction elicited in tissues depends on the pulse duration. Longer pulses tend to produce thermal reactions, heating surrounding tissues, while shorter pulses can create photomechanical reactions, where rapid heating leads to physical disruption of target materials, such as tattoo ink. To prevent unwanted thermal damage during laser treatments, proper cooling techniques are essential. Cooling the skin and surrounding tissues can mitigate excessive heat generation, reducing the risk of burns and other adverse effects. When purchasing aesthetic lasers, it is crucial to look beyond marketing claims and focus on technical specifications, such as output power, wavelengths, fluence range, and pulse widths. High fluences are associated with better treatment outcomes. Effective training for non-physicist clinicians involves breaking down complex physics concepts into tangible, relatable ideas. Using everyday analogies can help clinicians grasp the fundamental principles of laser physics, making it easier for them to apply this knowledge in practice. BEST MOMENTS "The shortest ever unit of time that's been successfully measured by scientists was an event that lasted 247 zeptoseconds. This is the time that it took for a photon to cross a hydrogen molecule." "I didn't think hydrogen atoms were that big because 0.1 nanometers isn't really so small, is it, when you think about it?" "If you have a long pulse, like in the millisecond regime, then because the heat is escaping during the pulse, we tend to get a thermal reaction." "Generating too much heat is very easy to do. It's quite hard to be precise because it depends on where the absorbing targets are and how deep they are." "If they're not giving you the technical spec, it's a bit dubious." ABOUT THE HOSTS Mike began his career in medical lasers in 1986 with a physics degree and a post-grad in bioengineering. He helped develop the scar-free removal of tattoos using a Q-Switched Ruby Laser in Glasgow, and the world's first IPL system. Known well in the industry for his hard truths, no BS attitude and logical answers. As the author of three books, articles for medical journals, a well read blog, a Laser Protection Advisor and contributor to the BMLA, Mike is the Laser Guru. Lisa's claim to laser fame is being Mike's daughter. Growing up with lasers and never avoiding a physics lesson from her Dad, it was natural to enter the industry. Leaving a corporate career with a baby to jump into self employed life came with challenges. Despite that Lisa has been well recognised for her teaching style, practical tips, bringing the compassion to the science, and laser mentoring. Instagram: @dermalase_lasertraining https://mikemurphyblog.com https://www.dermalasetraining.com This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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    35 mins
  • How Do We Read the Skin?
    Dec 4 2025
    In this episode, Mike and Lisa delve into the intricacies of "reading the skin" during various laser treatments. They discuss the importance of understanding skin responses, such as erythema and edema, as indicators of treatment effectiveness, particularly in hair removal, tattoo removal, and pigmentation treatments. KEY TAKEAWAYS Understanding skin responses during treatments is crucial. Indicators such as erythema (redness) and edema (swelling) provide valuable feedback on how the skin is reacting to various laser treatments. The appropriate fluence (energy level) for treatments cannot be predetermined without observing the skin's reaction. Practitioners should start at a lower fluence and gradually increase it based on the skin's response. A certain level of redness and swelling is acceptable and indicates a good reaction. However, excessive redness, bleeding, or broken skin surfaces are signs of over-treatment and should be avoided. Using ice packs or cooling methods before and during treatments can help manage skin temperature and reduce adverse reactions. Proper cooling can prevent ice burns and enhance treatment outcomes. Engaging with clients about their experiences during treatments is essential. Asking for feedback on pain levels and observing their skin reactions can guide practitioners in adjusting their techniques for better results. BEST MOMENTS "The skin is kind of giving us clues and indicators. It's communicating. It does depend on what you're treating and which technology you're using." "If you break the skin whilst treating a tattoo or PMU, then you haven't done it right." "A certain level of redness is good, but if it goes very red, kind of angry red, then that's telling you you've gone too far." "I want to see it crusty, dusty, red and angry, but no bleeding, never, ever, ever bleeding." "Reading the skin is a good skill to develop. Take the time and look at the skin's reaction and think, what is this trying to tell me?" ABOUT THE HOSTS Mike began his career in medical lasers in 1986 with a physics degree and a post-grad in bioengineering. He helped develop the scar-free removal of tattoos using a Q-Switched Ruby Laser in Glasgow, and the world's first IPL system. Known well in the industry for his hard truths, no BS attitude and logical answers. As the author of three books, articles for medical journals, a well read blog, a Laser Protection Advisor and contributor to the BMLA, Mike is the Laser Guru. Lisa's claim to laser fame is being Mike's daughter. Growing up with lasers and never avoiding a physics lesson from her Dad, it was natural to enter the industry. Leaving a corporate career with a baby to jump into self employed life came with challenges. Despite that Lisa has been well recognised for her teaching style, practical tips, bringing the compassion to the science, and laser mentoring. Instagram: @dermalase_lasertraining https://mikemurphyblog.com https://www.dermalasetraining.com This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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    36 mins
  • Laser Pen
    Nov 27 2025
    In this episode, Lisa and Mike dive into the controversial Neat Cell picosecond laser pen device, which claims to remove tattoos without scarring. Mike shares his skepticism about the device's effectiveness, explaining the technical limitations of picosecond lasers and the potential dangers of using such a product without proper safety measures. KEY TAKEAWAYS Skepticism of Neat Cell Device: The Neat Cell picosecond laser pen device is met with skepticism regarding its claims of being a true picosecond laser, as it is likely just an LED or a low-powered laser diode that cannot effectively remove tattoos. Lack of Safety Measures: The device does not come with safety glasses, which raises concerns about eye safety, especially since the device emits intense blue light that can cause damage. Ineffective Tattoo Removal: Initial tests on the device suggest that while it may cause some disruption to tattoo ink, it also results in significant skin damage and scarring, which may mask the appearance of the tattoo rather than effectively removing it. Regulatory Action: The UK government has issued a product safety report banning the Neat Cell device from entering the UK market due to non-compliance with electrical safety regulations, indicating it is considered unsafe. Home Use Devices for Hair Removal: While skepticism exists around home-use devices for hair removal, some have been found to be effective when used consistently over time, suggesting that they can complement professional treatments rather than replace them. BEST MOMENTS "I am pretty sure this thing is probably not a laser. It's an intense blue light source, which is most likely an LED." "Imagine at the end of all that you said, so I'd recommend you help. No, no." "The UK government has issued a product safety report on this NeatSet device and they've stopped it from entering the UK." "If it looks too good to be true, then it usually is." "Let us know if you've used the IPL at home devices too." ABOUT THE HOSTS Mike began his career in medical lasers in 1986 with a physics degree and a post-grad in bioengineering. He helped develop the scar-free removal of tattoos using a Q-Switched Ruby Laser in Glasgow, and the world's first IPL system. Known well in the industry for his hard truths, no BS attitude and logical answers. As the author of three books, articles for medical journals, a well read blog, a Laser Protection Advisor and contributor to the BMLA, Mike is the Laser Guru. Lisa's claim to laser fame is being Mike's daughter. Growing up with lasers and never avoiding a physics lesson from her Dad, it was natural to enter the industry. Leaving a corporate career with a baby to jump into self employed life came with challenges. Despite that Lisa has been well recognised for her teaching style, practical tips, bringing the compassion to the science, and laser mentoring. Instagram: @dermalase_lasertraining https://mikemurphyblog.com https://www.dermalasetraining.com This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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    27 mins
  • Hair Popping - What Does It Actually Mean?
    Nov 20 2025
    In this episode, Lisa and Mike delve into the intriguing topic of 'jumping hairs', a phenomenon observed during laser hair removal treatments. Inspired by a message from a listener in Germany, Nicole, they discuss the misconception that the rapid ejection of hairs post-laser treatment indicates treatment efficacy. Lisa and Mike clarify that this effect, often referred to as 'popping hairs', is primarily due to steam formation in the hair follicles rather than a sign of successful follicle damage. They emphasise that while visual reactions like swollen follicles or erythema can be appealing, they do not necessarily correlate with treatment success. KEY TAKEAWAYS The phenomenon of 'popping hairs' or 'jumping hairs' observed during laser treatments does not indicate the efficacy of the treatment. It is primarily caused by steam formation in the hair follicle, which can force superficial hairs out but does not necessarily mean the follicle itself has been effectively treated. Commonly cited clinical endpoints, such as swollen follicles or erythema (redness), do not guarantee successful treatment outcomes. Successful hair removal can occur without these visible signs, and their absence does not imply ineffective treatment. As laser hair removal treatments progress, the hair follicles can become synchronised in their growth cycles. This means that after several sessions, more hairs may appear to be growing back at the same time, which can lead to the misconception that the treatment is failing. The goal of laser hair removal is to induce enough damage to the hair follicle without harming surrounding tissue. Chasing visible reactions like folliculitis can lead to unnecessary tissue damage and is not a reliable indicator of treatment success. The hair growth cycle consists of different stages (anagen, catagen, telogen), and effective laser treatments primarily target hairs in the anagen phase. Popping hairs are often in the telogen phase, which are not the target for effective hair removal. BEST MOMENTS "In Germany, they use the term jumping hairs, which refers to the phenomenon of hairs rapidly exploding or being ejected from the follicle immediately after laser irradiation." "Popping hairs are not clinical endpoints. It looks really cool, but it’s not a clinical endpoint." "If you do that and those hairs pop out, that doesn't necessarily mean that the follicle has been sufficiently damaged." "You want to induce enough damage to do the job, but not so much that you're damaging everything else." "If you're not getting popping hairs, do not worry. As long as you're getting results and people are happy, you're great." ABOUT THE HOSTS Mike began his career in medical lasers in 1986 with a physics degree and a post-grad in bioengineering. He helped develop the scar-free removal of tattoos using a Q-Switched Ruby Laser in Glasgow, and the world's first IPL system. Known well in the industry for his hard truths, no BS attitude and logical answers. As the author of three books, articles for medical journals, a well read blog, a Laser Protection Advisor and contributor to the BMLA, Mike is the Laser Guru. Lisa's claim to laser fame is being Mike's daughter. Growing up with lasers and never avoiding a physics lesson from her Dad, it was natural to enter the industry. Leaving a corporate career with a baby to jump into self employed life came with challenges. Despite that Lisa has been well recognised for her teaching style, practical tips, bringing the compassion to the science, and laser mentoring. Instagram: @dermalase_lasertraining https://mikemurphyblog.com https://www.dermalasetraining.com This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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    23 mins