Keeping Customers After the Sale: Retention in Acquired BHPH Portfolios
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Keeping Customers After the Sale: Retention in Acquired BHPH Portfolios
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About this listen
Explore effective strategies for maintaining borrower trust after acquiring BHPH portfolios. This episode covers communication continuity, personalized payment plans, customer service best practices, and tech-enabled touchpoints that boost retention, prevent defaults, and protect portfolio value.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.