In this episode, Sarah and Steve dive into the Key Performance Indicators (KPIs) every law firm should be tracking, sharing practical, actionable insights on metrics that drive real growth — from new client acquisition and retention to financial performance, productivity, and efficiency.

Whether you're running a solo practice or managing a growing legal team, this episode breaks down how to implement, track, and leverage KPIs to improve your firm’s profitability, client satisfaction, and long-term success.

Ready to turn numbers into strategy? Tune in and start measuring what matters most.

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01:43 Introduction to KPIs for Legal Practices
03:18 Client Development and Growth KPIs
06:44 Client Retention and Referral Strategies
14:59 Efficiency and Productivity KPIs
17:48 Tracking Time and Email Management
18:47 Implementing Metrics with Chart Software
20:39 Key Performance Indicators (KPIs) in Law Firms
23:37 Employee and Client Satisfaction Metrics
25:08 Visualizing and Implementing KPIs
29:10 Celebrating KPI Successes
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Accountants Law Pod is hosted by Lynda Artesani, Sarah Prevost, and Steve Libhart and directed/produced by Teaira Burge and The Proper Trust. Music by ComaStudio from Pixabay - Edited by audiovideo_uk

Disclaimer: The content presented in this podcast is for informational purposes only and should not be considered as legal, financial, or professional advice.