Lilah (pronounced like Layla) has overseen the supply chain for east Manatee County-based First Watch since 2017. She’s been in food service supply and logistics for some 30 years, working for Bloomin’ Brands and Benihana, among other entities. On this episode Lilah talks about her early lessons in hospitality, including why details matter and why no task in a customer service field is insignificant. She also talked about what brings her joy at work, what she looks for in future leaders and the mission that drives her everyday.

3 Takeaways:

(08:00) Keep risk away and supply in place

(15:50) There is nothing wrong with dissent

(17:20) Don’t take it personally, it’s just business

Timestamps:

(00:00) This episode is sponsored by Kerkering Barberio!

(00:30) Introducing Lilah Taha-Rippett, Senior Vice President of Supply Chain, First Watch

(03:45) Getting into the food industry

(06:00) Working for Ken Pendery

(07:30) What does your job entail?

(08:40) Dealing with price increases

(10:00) Key mentors

(13:00) What do you look for in leaders?

(15:30) Leadership advice

(17:10) Dealing with setbacks

(19:00) First Watch in 2025

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