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Inclusion and Marketing

Inclusion and Marketing

By: Sonia Thompson
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 Attract, convert, and retain a bigger, more diverse, and fiercely loyal customer base with inclusive marketing strategies that fuel business growth. Inclusion & Marketing is hosted by Sonia Thompson — inclusive marketing strategist, consultant, and columnist for Forbes, Inc., and HubSpot — and gives you practical strategies to infuse inclusion into every stage of your customer journey, from customer acquisition and conversion to customer loyalty and customer success. Through solo deep dives, expert interviews, and behind-the-scenes case studies with top brands, you’ll learn how to create customer experiences that resonate with underrepresented and underserved communities — and drive business growth. Part of the HubSpot Podcast Network. What you’ll hear: How to build internal systems that support inclusive marketing — so your campaigns are authentic from the inside out. How to deliver marketing campaigns, communications, and customer experiences that win more customers — including people from underrepresented and underserved communities. What’s working (and what isn’t) for brands today as they try to effectively engage today’s consumer. If you’re asking these questions, you’re in the right place: How do I deliver authentic marketing that actually converts more customers? How can I grow my customer base in today’s diverse marketplace? How do I effectively engage underrepresented and underserved customer groups? How do I connect inclusive marketing directly to business growth and results?Sonia Thompson Economics Marketing Marketing & Sales
Episodes
  • 187. Why Your Growth Marketing Strategy Isn’t Working Like It Used To (and What to Do Instead)

    187. Why Your Growth Marketing Strategy Isn’t Working Like It Used To (and What to Do Instead)
    Oct 30 2025
    If your ads, campaigns, or funnels aren’t delivering like they used to, it’s not just you — and it’s not just the algorithm. The truth is, your growth marketing strategy might be out of sync with today’s consumers. In this episode, Sonia Thompson, inclusive marketing and growth marketing strategist and host of Inclusion & Marketing, breaks down what’s driving diminishing returns in growth marketing — and how to realign your strategy for today’s world. You’ll learn: Why traditional performance marketing tactics are losing effectiveness. How evolving consumer identities, values, and expectations are reshaping ROI. Three key shifts to modernize your growth marketing playbook — leading with identity, communicating values clearly, and building connection through every touchpoint. If your growth has stalled — or if you’re ready to future-proof your marketing strategy — this episode will help you evolve how you grow, who you grow with, and how you connect. Because growth isn’t broken — it’s just misaligned.
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    17 mins
  • 186. Why the Fastest-Growing Brands Start With “Who,” Not “What”

    186. Why the Fastest-Growing Brands Start With “Who,” Not “What”
    Oct 23 2025
    Most growth marketing strategies start with what to do — launch a new campaign, open a new channel, or create a new product. But the fastest-growing brands today start somewhere very different: with who they’re growing with. In this episode, Sonia Thompson, inclusive marketing strategist and host of Inclusion & Marketing, breaks down the mindset shift powering today’s fastest-growing brands — the shift from what to who. You’ll learn: Why effective growth marketing begins with people, not platforms. How brands like Stanley, Walmart, and Toyota built loyalty by serving growth communities. Practical ways to identify the audiences that will fuel your next stage of growth. Whether you lead marketing for a global brand or run a growing business, you’ll walk away with a clear framework for designing growth marketing strategies that start with people — and deliver stronger, more sustainable results. Because when you start with who, the what takes care of itself. Get the Inclusion & Marketing Newsletter - www.inclusionandmarketing.com/newsletter
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    17 mins
  • 185. The Proof Your Customer Acquisition Strategy Needs to Convert More Customers

    185. The Proof Your Customer Acquisition Strategy Needs to Convert More Customers
    Oct 16 2025
    Most brands focus on awareness in their customer acquisition strategy—but neglect the proof that actually drives conversions. In this episode of Inclusion & Marketing, Sonia Thompson explains why relevant social proof is the missing piece that helps customers see themselves in your brand—and feel confident saying yes. You’ll learn how to show “people like me succeed here,” why belonging matters just as much as benefits, and how to weave proof of success naturally into every part of your customer journey. If you want to turn more awareness into action—and more browsers into buyers—this episode is for you. Get the Inclusion & Marketing Newsletter - www.inclusionandmarketing.com/newsletter Other episodes in The New Rules of Customer Acquisition Series: 177. The #1 customer acquisition rule to boost conversions and maximize ROI - https://inclusionandmarketing.com/the-1-customer-acquisition-rule-to-boost-conversions-and-maximize-roi/ 178. Win more customers with these 17 proven customer acquisition strategies - Apple Podcasts - https://podcasts.apple.com/us/podcast/178-win-more-customers-with-these-17-proven-customer/id1604907821?i=1000723850008 | Spotify- https://open.spotify.com/episode/20g1LPHdTKonIi4Mg0mArn?si=6058bac77a364a62 183. How to increase the effectiveness of your customer acquisition strategy - Apple Podcasts - https://podcasts.apple.com/us/podcast/183-how-to-increase-the-effectiveness-of-your/id1604907821?i=1000729666137 | Spotify - https://open.spotify.com/episode/06uWd7kXFQNLtPsTYZFgQI?si=bce30052698a46d5
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    17 mins
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