
When AI Helps and When It Hurts: Stories from Social Care
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About this listen
This week on CTRL + Care, Katie & Michelle unpack the launch of 43 new neighbourhood care models and what it will take for tech to really make them work, from AI-powered sensors spotting early signs of risk to community-led approaches tackling fuel poverty. They also look at a government pilot testing Microsoft Copilot and what it tells us about AI’s real impact on productivity, plus the first signs of CQC inspections scrutinising AI governance in care. And as councils like Coventry experiment with Palantir, the digital duo question how the sector can counter negative media narratives around AI. For Cyber Squirrels, they dive into the brand new AI Darwin Awards, celebrating the most *chefs kiss* bad AI fails.
Timestamps:
00:00 Introduction and Personal Updates
02:24 Neighborhood Care Launch
09:27 UK Gov Co-Pilot Trial Findings
14:32 Cyber Squirrels: Lighthearted Tech Stories
16:01 CQC AI Report
20:56 Coventry Council to use Palantir AI in Social Work
25:11 Cyber Squirrels - Darwin Awards
Links:
The tech for neighbourhood care is here
London Borough of Sutton – AI-powered sensors
Warm Wales tackling fuel poverty
Neighbourhood health services roll-out
Government pilot of Microsoft Copilot
CQC inspection raises AI governance concerns
Coventry Council and Palantir in children’s services
AI Darwin Awards coverage – The Register
Official AI Darwin Awards site