𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒂𝒓𝒕𝒏𝒆𝒓 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌

Welcome to episode 15! Building Influence, Managing Transitions, and Connecting the Dots with Michelle Momberg

🎙️ In this week’s episode of The IT Business Partner Playbook Podcast, I had the pleasure of sitting down with Michelle, a seasoned Business Relationship Manager with nearly three decades in IT—and a remarkable journey spanning retail and global law.

Michelle has been working as a BRM since 2017, and her story reflects the depth, complexity, and resilience required to succeed in this evolving profession.

1️⃣ Navigating Transitions in a Shifting Landscape

Michelle spoke candidly about her transition from a high-paced retail environment to the global legal sector, where she now serves as the sole BRM at Dentons—supporting 160 offices across 82 countries. From adapting to remote work and different time zones to aligning global needs, her journey reflects the adaptability and empathy that define high-maturity BRM roles.

2️⃣ Creating Business Value Through Connection and Clarity

Michelle shared her approach to mapping business processes, identifying improvement opportunities, and tracking progress through clear documentation and dashboards. We explored how BRMs act as connectors—linking needs to solutions—and how visibility and strategic alignment are key to demonstrating long-term value.

3️⃣ Lessons in Leadership, Sponsorship, and Staying Relevant

We dove into the importance of executive sponsorship and what it takes to embed BRM as a strategic function. Michelle reflected on the emotional and professional challenges of redundancy and finding new roles, offering advice on networking, stakeholder empathy, and keeping your skills sharp.

4️⃣ Community, Culture, and the Power of Perspective

From managing external vendors to navigating complex cultures, Michelle emphasized the need to understand what drives people—and how to bridge gaps with kindness, clarity, and confidence. We closed with a shared commitment to building a stronger BRM community, where connection and shared insight pave the way forward.

📹 Watch here →

📹 https://youtu.be/1msLLUZ_Qyk

Michelle reminds us that BRMs don’t just manage relationships—they illuminate paths forward. If you're navigating a transition or working to strengthen your role, let this episode be your reminder: dream big, connect deeply, and never stop learning.

Hosted on Acast. See acast.com/privacy for more information.

𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒂𝒓𝒕𝒏𝒆𝒓 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌

Welcome to our special episode! Navigating career transitions, resilience in the BRM profession, and lessons from the job market.

🎙️ In this special episode of The IT Business Partner Playbook Podcast, I sat down again with James Rowbotham a BRM veteran with over eight years of experience across multiple organisations.

James previously joined us in episode two, and today, he shares his journey through unexpected job loss, navigating the job market, and the realities of restructuring in the BRM profession. His story is one of resilience, adaptability, and the lessons learned along the way.

1️⃣ The Reality of Restructuring and Job Loss

James recounted his experience of joining a new organisation, only for the BRM function to be dismantled after just eight weeks. He highlighted the shock of redundancy and the importance of recognising that job loss has little bearing on personal performance.

2️⃣ Strategies for Demonstrating BRM Value

We explored how different companies view BRMs. James emphasised the importance of executive sponsorship in ensuring BRM longevity. A key takeaway was the importance of BRMs showcasing their impact. We discussed how solidifying BRM as a core function within a company, makes it less susceptible to cuts.

3️⃣ Lessons from the Job Search Process

James shared insights from his job hunt, including the challenges of interviewing in a competitive market. He stressed the importance of asking the right questions in interviews, to not only understand the role, but assess whether a company truly understands and values the BRM role.

4️⃣ Navigating the Emotional Side of Career Transitions

James spoke candidly about the emotional toll of job loss and the resilience needed to push forward. He emphasised the power of networking, continuous development, and staying confident in one’s skills and value as a BRM. He also reminded us to be open to different roles, and to always look for learning opportunities throughout the process.

Watch here →

📹 https://youtu.be/c4lPpt90620

🌟 Looking Ahead:

This episode is a reminder that career setbacks are not reflections of ability but rather opportunities to reassess, adapt, and grow. If you’re navigating a similar transition, please feel free to each out. You're not alone, and the best route to your next opportunity is via your network.

Hosted on Acast. See acast.com/privacy for more information.

𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒂𝒓𝒕𝒏𝒆𝒓 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌

Welcome to episode 13! Developing the BRM capability and driving strategic impact.

🎙️ In the latest episode of The IT Business Partner Playbook Podcast, I was joined by Mohammed Muslim, a Business Relationship Manager (#BRM) at Hamad Medical Corporation in Qatar. Muslim shared his journey into BRM, the challenges of establishing the function in a large healthcare organisation, and the importance of community-driven learning.

1️⃣ Transitioning into the BRM Role

With over 28 years in healthcare and IT project management, Muslim’s transition into BRM was natural. He had always been a relationship builder, and while he initially wasn’t familiar with the title, he immediately felt at home in the role.

2️⃣ Building Awareness & Overcoming Challenges

Muslim and his team faced early struggles in defining the BRM function within a 40,000-employee organisation. The pandemic slowed adoption, and many stakeholders initially misunderstood the role. Through internal campaigns and executive sponsorship, they worked to increase awareness and reposition BRMs as strategic advisors, not coordinators.

3️⃣ The Role of BRMs in Strategy & IT Alignment

Muslim discussed the delicate balance of managing business expectations, IT capabilities, and governance. He shared how BRMs educate business leaders on IT constraints, and IT leaders on business needs, to ensure all initiatives deliver value and are aligned to strategy

4️⃣ The Power of Community & Collaboration

Muslim played a key role in the BRM World Tour in Qatar, helping BRMs across the region connect and share best practices. He emphasised the importance of networking with BRMs globally to drive maturity in the profession.

5️⃣ AI, Automation, and the Future of BRM

AI is transforming Muslim’s work, allowing him to automate parts of routine tasks like business case preparation—freeing up time to focus on relationships and strategy. He highlighted how AI is not a threat, but a tool to enhance BRM efficiency.

6️⃣ Looking to the Future

Muslim envisions the BRM function becoming as recognised as project management within a few years. He emphasised the need for certifications and structured training to gain credibility, and ensure organisations fully understand the value BRMs bring not only to the business, but their IT colleagues

𝗪𝗮𝘁𝗰𝗵 𝗵𝗲𝗿𝗲 - >

📹

"𝗦𝘁𝗿𝗼𝗻𝗴 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 𝗱𝗼𝗻'𝘁 𝗰𝗼𝘀𝘁 𝗮𝗻𝘆𝘁𝗵𝗶𝗻𝗴, 𝗯𝘂𝘁 𝘁𝗵𝗲𝘆 𝗱𝗿𝗶𝘃𝗲 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴."

Hosted on Acast. See acast.com/privacy for more information.