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IS Operations and Business Resilience

IS Operations and Business Resilience

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I. Introduction: Setting the Stage for Operational Excellence

II. The Cornerstone: IT Service Management (ITSM)

III. Key Components of Effective ITSM

IV. Ensuring Stability and Reliability: Incident and Problem Management

V. Building Business Resilience: BCP and DR

VI. Optimizing Performance and Capacity: Proactive Measures

VII. Conclusion: The Interconnected Nature of IT Operations and Business Resilience

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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.