This episode is sponsored by Deel: Your Forever People Platform.

Managing a global team is complex. Deel makes it simpler with payroll, HR, IT, and compliance—all in one place. That’s why over 35,000 businesses trust Deel to hire, pay, and manage teams worldwide.

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In this episode of the HR L&D Podcast, host Nick Day is joined by Dr. Robin Hills, a globally renowned expert in emotional intelligence and the founder of EI4Change. With over 500,000 learners in 195+ countries, Dr. Hills breaks down why EQ still beats AI, how leaders can build true resilience, and the practical tools HR professionals need to embed emotional intelligence into workplace culture.

Whether you're leading global teams, hiring future talent, or navigating difficult conversations, this episode offers fresh insights into how emotions drive performance, and why kindness, awareness, and adaptability are the new leadership superpowers.

If this episode helped you reframe leadership and performance through the lens of emotional intelligence, don’t forget to like, comment, and share with your HR & L&D network!

Learn More about Dr. Robin’s Work

• Website: https://ei4change.com
• LinkedIn: https://linkedin.com/in/robinhills
• Free Book: https://courses.ei4change.info/courses/free-book
• Free Course: https://courses.ei4change.info/courses/mindfulness

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Connect with Nick Day: https://www.linkedin.com/in/nickday/

Thanks for listening folks – I look forward to bringing you the next episode of the HR L&D Podcast real soon!

(00:00) Why Emotional Challenges Are Universal

(01:22) Meet Dr. Robin Hills

(02:58) What Human Resources Really Means

(04:54) Emotional Intelligence vs Emotional Quotient

(09:39) The Role of Empathy in Leadership

(14:57) A Real Case Study: Transforming Low EQ Scores

(19:11) How Robin Approaches Research & Feedback

(22:59) Neurodiversity, Language, and Emotional Inclusion

(26:10) Why AI Will Never Fully Replicate EQ

(30:34) What Mindfulness Really Means in the Workplace

(33:56) Teaching EQ Across Cultures: Surprising Similarities

(36:38) Cultural Sensitivity and the Power of Words

(43:08) Intuition as a Leadership Sense

(45:11) Learn More from Dr. Robin Hills