How to Improve Your Voice of Customer (VoC) System in 2025
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How to Improve Your Voice of Customer (VoC) System in 2025
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About this listen
Join François Forest and Carlos Carasco in Transformation Heroes, the podcast dedicated to empowering CX professionals with the insights they need to drive real change. In this special episode, François and Carlos explore how to revolutionize your Voice of Customer (VoC) system in 2025, equipping you with the strategies and tools to boost Customer Satisfaction, streamline feedback management, and generate impactful results.
From leveraging cutting-edge AI-driven solutions to aligning your VoC program with organizational goals, this episode dives deep into actionable insights that help you maximize your customer intelligence and elevate your CX efforts. Whether you’re optimizing feedback loops, tackling pain points, or building customer loyalty, François and Carlos will inspire you to transform your VoC system and achieve better outcomes for your business.
Don’t miss this conversation packed with practical advice and future-ready strategies for CX success in 2025!
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