How It All Broke: A Call for Change in public services with Kelly Lamrock
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How It All Broke: A Call for Change in public services with Kelly Lamrock
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About this listen
In this conversation, Kelly Lamrock discusses the systemic failures of government as highlighted in his reports, 'How It All Broke' and 'What We All Want.' He emphasizes the need for significant reforms in public service, focusing on the importance of outcomes over outputs, the role of incentives, and the necessity of leadership that prioritizes collective goals. Lamrock advocates for decentralizing decision-making to empower frontline workers and improve service delivery, ultimately aiming to close the gap between policy promises and actual outcomes for citizens. He also offers advice to public servants on embracing discomfort to drive meaningful change, while reflecting on the importance of gratitude in their roles.
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