How Did Convesio Scale Their Hosting Business Without Racing To The Bottom?
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How Did Convesio Scale Their Hosting Business Without Racing To The Bottom?
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About this listen
In this episode of Impressive Hosting, Jesse Friedman interviews Tom Fanelli, CEO of Convesio, about their unique approach to WordPress hosting. Tom explains how Convesio differentiates itself as a platform rather than just a hosting company, focusing on containerized WordPress solutions for mid-market to enterprise clients with complex needs. The conversation explores Convesio's evolution from targeting agencies to serving mission-critical commerce sites, including online learning platforms, membership sites, and WooCommerce stores.
"00:45 Introduction
01:44 The Origin Story of Convesio
04:46 Innovations and Pivots
10:16 The Future of Support is Human Attention in Slack, and AI
19:55 Avoiding the Race to the Bottom in Hosting
23:32 How to Level Up with Your Customers
28:38 The Importance of Plugin Compatibility
37:06 Conclusion"
- Convesio
- Unthread – support tool Convesio uses to manage tickets and SLAs in Slack.
- New Relic – performance monitoring tool used for in-depth diagnostics.
- MemberPress – Membership plugin for WordPress.
- Guildenberg – Community initiative for WordPress professionals.