How Client Service Coordinators Make or Break Your Business
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How Client Service Coordinators Make or Break Your Business
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About this listen
In this episode of Choose People Love Pets, we uncover the critical role Client Service Coordinators (CSCs) play in the success of a veterinary hospital. From setting the tone of client interactions to managing the daily flow of appointments, CSCs are the frontline of patient care and team efficiency. We discuss how a great CSC can elevate the client experience, boost retention, and create a positive work environment—while a poor fit can lead to frustration, lost revenue, and team burnout. Tune in to learn how to hire, train, and empower CSCs who truly make a difference!
Shout out to IGNITE (https://ignitevet.com/) founded by Dr. Jill Clark - if you are looking for CSC/CSR training courses, check IGNITE out!Submit experiences you would like us to unpack in our Lead By Example episodes here: choosepeoplelovepets@outlook.com
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