📺 Mastering the Customer Connection: Build Loyalty, Trust & Sales | Home Services Revolution with Chris Moore

Do your customers remember you—or just the job?

In this episode of Home Services Revolution, Chris Moore shares how the most successful home service businesses don’t just complete jobs—they create connections. Learn how to improve trust, increase close rates, and drive repeat business by mastering the customer journey at every stage.

You’ll learn:

✅ How to make your business unforgettable before the sale
✅ Three moments during the job that build trust and brand loyalty
✅ What most businesses miss after the work is done
✅ The Three-by-Three Rule that can 2x your close rate
✅ Simple strategies that create raving fans without increasing your budget

If you want to grow your HVAC, plumbing, remodeling, or service business without competing on price—this episode is your playbook.

⏱️ Chapter Markers:
00:00 – Introduction: The Importance of Customer Connection
00:43 – Case Study: Derek’s HVAC Business
02:51 – Stage One: Connecting Before the Close
06:58 – Stage Two: Connection During the Job
12:34 – Stage Three: Connection After the Sale
21:34 – Action Plan and Masterclass Invitation
22:37 – Conclusion: Building Trust and Community

💡 Action Step: Choose one stage of your customer journey to improve this week. Write out a simple script or checklist and train your team on it. Start building connection on purpose.

🔔 Like this episode? Subscribe for weekly strategies to grow your home service business with purpose and profit.
📤 Share with someone in the trades who needs to hear this message today.

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My Mission
My mission is to empower 10,000 home service business owners to break free from the Technician’s Trap, scale their businesses, and reclaim their time—all while building a life they don’t need a vacation from.

👉 Join the 5 Mistakes Masterclass – Discover the 5 biggest mistakes that keep home service businesses from scaling and how to fix them fast.
https://5mistakesmasterclass.com

Connect with Chris Moore:
🌐 https://homeservicesrevolution.com
💼 / chrismoorelive.com

QUESTION – Have a question about leadership, business strategy, or scaling your service business? Drop it in the comments, and I’ll personally respond.

Disclaimer: Please see our full disclaimer policy for all videos, podcasts, and social media channels at ChrisMooreLive.com/social-media-disclaimer.

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ABOUT CHRIS
Chris Moore is an author, speaker, and consultant with over 20 years of experience helping home service business owners grow their revenue, streamline operations, and build teams that can thrive without them.

Through his book Home Services Revolution and the 5 Mistakes Masterclass, Chris teaches owners how to escape the Technician’s Trap and install proven systems that drive profit, create freedom, and transform businesses from the inside out.

“If you’re tired of working around the clock and ready to build a business that works for you—not because of you—this is the place to start.” - Chris Moore

Invest Wisely: Time, Money, Focus & Energy in Your Home Service Business | BRICK Method Step 3

Are you working harder than ever but still not seeing the growth you want in your home service business? In this episode of the Home Services Revolution Podcast, Chris Moore breaks down Step 3 of the BRICK Method: Invest—and it's about way more than money.

🔑 Discover how to stop spending and start investing your:

• Time (using the High Leverage Filter to eliminate low-ROI tasks)
• Money (allocating resources to build capacity, not just burn budget)
• Focus (choosing ONE priority each quarter that actually moves the needle)
• Energy (staying sharp and recharged so your leadership doesn’t suffer)

🎧 Whether you're in HVAC, plumbing, electrical, landscaping, remodeling, or any home services industry, this episode will help you:

• Reclaim your calendar with a time audit
• Optimize your spending for higher returns
• Avoid burnout and build a sustainable leadership rhythm
• Make smarter business decisions that lead to freedom and profit

💥 Ready to grow your business faster and smarter?
Join Chris Moore for the FREE 30-minute masterclass:
"5 Biggest Mistakes That Keep Home Service Businesses From Scaling"
👉 Reserve your spot now at 5MistakesMasterclass.com

⏱️ Timestamps:
00:00 Introduction to the BRICK Method: Invest
00:48 The Difference Between Spending and Investing
01:48 Maximizing Your Time Investment
05:04 Smart Money Investments
07:48 The Power of Focus
09:19 Investing in Your Energy
12:15 Recap and Weekly Challenge
14:09 Join the Masterclass and Next Episode Preview

🔔 Subscribe now so you never miss an episode full of tools to help you scale, simplify, and lead with purpose.

How to Stop Running Your Business Like a Circus and Start Running It Like a System

If your home service business feels like it’s being held together by duct tape and prayer, it’s time to get serious about refining your operations. In this episode of the Home Services Revolution podcast, Chris Moore dives into the second step of the BRICK Method – Refine. Learn how to take what you've built and transform it into a well-oiled machine that runs smoother, more profitably, and with less chaos.

You’ll discover:

The 3 core areas that need refining to eliminate chaos and increase profits

How to implement simple communication rhythms to keep your team aligned

The power of consistency and why it’s the key to cutting callbacks and increasing customer satisfaction

Practical steps to create checklists, templates, and customer scripts that keep your team on the same page

How to clarify roles and responsibilities so every team member knows exactly what winning looks like

💡 Ready to Systemize Your Business?
Join Chris for a 30-minute masterclass, "5 Biggest Mistakes That Keep Home Service Businesses From Scaling," and learn how to stop running your business like a circus. Reserve your spot now at 5MistakesMasterclass.com.

🚀 Subscribe and never miss an episode!

Chapter Markers

00:00 Introduction to the Home Services Revolution
00:31 The Importance of Refining Operations
01:09 Case Study: Transforming Tim's Business
03:03 Core Areas of Refinement: Communication, Consistency, and Clarity
10:31 Action Plan for Refining Your Operations
11:07 Join the Masterclass and Final Thoughts

====================
My Mission
My mission is to empower 10,000 home service business owners to break free from the Technician’s Trap, scale their businesses, and reclaim their time—all while building a life they don’t need a vacation from.

👉 Join the 5 Mistakes Masterclass – Discover the 5 biggest mistakes that keep home service businesses from scaling and how to fix them fast.
https://5mistakesmasterclass.com

Connect with Chris Moore:
🌐 https://homeservicesrevolution.com
💼 / chrismoorelive.com

QUESTION – Have a question about leadership, business strategy, or scaling your service business? Drop it in the comments, and I’ll personally respond.

Disclaimer: Please see our full disclaimer policy for all videos, podcasts, and social media channels at ChrisMooreLive.com/social-media-disclaimer.

===========
ABOUT CHRIS
Chris Moore is an author, speaker, and consultant with over 20 years of experience helping home service business owners grow their revenue, streamline operations, and build teams that can thrive without them.

Through his book Home Services Revolution and the 5 Mistakes Masterclass, Chris teaches owners how to escape the Technician’s Trap and install proven systems that drive profit, create freedom, and transform businesses from the inside out.

“If you’re tired of working around the clock and ready to build a business that works for you—not because of you—this is the place to start.” - Chris Moore