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Good & Bad Customer Service

Good & Bad Customer Service

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In this episode of The Radiator Arms podcast, James and Will are left unsupervised as Ant has a case of being OLD! The result is a deep (and often hilarious) dive into the world of car dealers, MOT madness, and surprisingly emotional VW Golf brochures.


🏎️ Topics Covered:

• Good vs bad customer service at car dealerships

• MOT advisory chaos: zip ties, dashboard seizures, and “crabbing”

• Small independent garages vs corporate showroom robots

• Kit car dreams and building a Caterham in a living room

• When car dealers lose their franchises for being too good


🛠️ Plus, Real Stories:

• James’ Ferrari 430 gets new wheels in Lamborghini bronze

• Will’s Golf has a more emotional backstory than most people

• A Lamborghini dealership visit that made James sad

• The Lotus that broke more than it drove

• Unreal customer service from tiny businesses—and big brands that should know better

• And yes, we talk about diesel vans. And 2CVs. And condensed milk accidents.


★ Featuring:

• https://www.youtube.com/@JayEmmOnCars

• https://www.youtube.com/@WillThePlank


🎬 Editing by

• https://www.youtube.com/@sportzntouring


📧 Stay updated via the JayEmm Newsletter:

https://mailchi.mp/jayemm/the-jayemm-newsletter-sign-up


Get in touch or submit your car for review:

Landlord@theradiatorarms.com


#TheRadiatorArms #CustomerService #CarDealerships #MOTFails #JayEmmOnCars #SPORTZNTOURING #WillThePlank #Podcast #CarStories #UsedCars #AutomotivePodcast #CaterhamBuild #ClassicCars

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