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Gaps, Guidance & Getting Communication Right

Gaps, Guidance & Getting Communication Right

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In this episode of Frequency, Chuck and Jenni discuss various aspects of communication, culture and employee experience.

They explore the importance of diversity, equity, and inclusion in leadership, and some of the latest research into the significant communication gaps between leaders and employees. The discussion emphasizes the need for credible leadership and effective communication strategies to foster a positive organizational culture.

In this conversation, Chuck reinforces the complexities of communication within organizations, emphasizing the differences in communication strategies based on company size.

The conversation also touches on the pressures of personal branding in the digital age and the misconceptions surrounding psychological safety in the workplace, advocating for a deeper understanding of these concepts to improve organizational culture.

The links and articles that inspired this week’s episode:

  • (7:25) Marriott’s CEO spoke out about DEI. The next day, he had 40,000 emails from his associates
  • (16:27) Axios HQ 2025 Internal Communications Report
  • (28:57) The pressure of personal brand
  • (36:30) What People Get Wrong About Psychological Safety

🎶 Theme music for Frequency is “Blessed Be the Weary," produced by Poet Ali. You can find the track on Spotify, Apple Music, and wherever you stream music. We're grateful to Poet for setting the tone with his powerful, reflective sound.

Connect with Jenni Field and Chuck Gose on LinkedIn.

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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.