In this conversation, former FBI hostage negotiator Chris Voss discusses the importance of navigating negative emotions to gain a competitive advantage. He emphasizes the role of practice and innovation in achieving success, contrasting ambition with perfectionism in performance. Voss also explores the concept of flow state as a key to enhancing performance and even healing, sharing insights from his experiences and observations in both negotiation and sports. In this conversation, the speakers delve into the concept of 'chatter', the internal dialogue we all experience, and how it influences our mindset and actions. They discuss the importance of maintaining a positive and actionable inner dialogue, the impact of surrounding oneself with greatness, and the significance of listening and empathy in conversations. The discussion also touches on navigating difficult conversations, embracing conflict for personal growth, and the journey of learning and adapting in both personal and professional contexts. Ultimately, they emphasize the value of building relationships through tactical empathy and the joy of creating meaningful ventures.

TIMESTAMPS:

00:00 - Introduction and Background

03:01 - Curiosity and Intellectual Growth

06:11 - Navigating Negative Emotions

09:06 - The Power of Practice and Execution

12:04 - Closing the Gap in Sales Performance

14:58 - Ambition vs. Perfectionism in Performance

18:03 - Learning from Wins and Losses

20:59 - The Role of Emotion in Performance

24:09 - Flow State and Its Impact

26:47 - Creating a Positive Environment

29:47 - Harnessing Flow in Daily Work

37:30 - Mindfulness and Positive Chatter

43:02 - The Power of Mentorship and Environment

46:29 - The Importance of Listening and Connection

52:05 - Understanding Emotions and Empathy

01:00:12 - Tactical Empathy in Business and Life

01:06:42 - Building Relationships and Legacy

01:11:32 - Creating Joy and Fun in Business