From Call Center to Industry Leader: Oz’s Journey in Health Insurance
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From Call Center to Industry Leader: Oz’s Journey in Health Insurance
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About this listen
In this inspiring episode, Oz shares his path from a seasonal call center job in college to becoming an influential agent manager shaping the future of independent health insurance agents. He reveals the lessons learned from handling calls in all 50 states, the cultural shocks of moving between corporate and agency life, and the skills that helped him stand out in highly competitive environments. From problem-solving for high-profile accounts to mentoring agents toward building thriving teams, Oz’s story offers a behind-the-scenes look at the drive, adaptability, and leadership it takes to grow in the health insurance world.
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