Rachel and Marcus share their journey of learning when and how to delegate responsibilities as their firm grew from $400K to over $3M in revenue. They break down specific tasks that should be delegated at different revenue milestones, from administrative work in the early days to entire service lines as the business scales. The conversation covers common delegation mistakes, the importance of building processes before handing off responsibilities, and why thinking in terms of roles rather than individual people creates better outcomes for everyone.

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• (00:00) - Welcome to Who's Really the Boss
• (02:19) - Transitioning to Empty Nesters
• (04:54) - Mastermind Group Insights
• (06:04) - The Art of Delegation
• (08:35) - Delegation Strategies and Examples
• (15:34) - Growth and Organizational Changes
• (17:31) - Early Delegation Experiences
• (28:53) - The Importance of Role-Based Org Charts
• (31:03) - Streamlining Operations for Better Client Service
• (36:09) - Shadowing and Training for Effective Delegation
• (38:59) - Evolving the Interview Process
• (45:22) - Onboarding Evolution and Best Practices
• (49:41) - The Role of Structure and Processes in Delegation
• (53:26) - Final Thoughts on Delegation and Growth