On this episode, Chad Warzecha is joined by industry expert, Joe McIntyre, Founder and Principal of Twelve48. The two explore the complexities and challenges of managing the relationship between brands and their outsourced fulfillment services providers. The episode gets into common relationship management mistakes and what brands need to do to maximize the benefits of the outsourced partnership.  

Key Takeaways:

(02:59) Ecommerce return: logistics and complexities.

(06:09) Building trust and navigating decisions in early-stage 3PL engagements.

(09:16) Adapting 3PL relationships for evolving business demands.

(15:51) Balancing 3PL technology integration and operational execution in SMEs.

(20:04) The importance of mutual investment in shipper-3PL relationships.

(24:45) Shifting from transactional to partnership-based relationships in D2C Fulfillment.

(27:53) Understanding business needs: speed vs. storage in fulfillment choices.

Resources Mentioned:

Joe McIntyre - https://www.linkedin.com/in/josephmcintyre7/

Twelve48’s | Website - https://www.twelve48.co/

Thank you for listening to this episode of Unboxing Fulfillment – The Modern Ecommerce Order Fulfillment Podcast. If you enjoyed this episode, leave a review and subscribe to keep up with the latest insights on B2C fulfillment.

#logistics #supplychain #fulfillment #ecommerce #B2C